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Follow on Google News | MRED’s Help Desk Does What Michael Jordan Couldn’tChicagoland MLS Four-Peats as the Top Help Desk Award Winner
By: Midwest Real Estate Data Since 1995, BenchmarkPortal has conducted annual statistical analyses of call center operations throughout the world. BenchmarkPortal hosts the world's largest call center metrics database in conjunction with the Center for Customer Driven Quality located at Purdue Research Park, Purdue University. The BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry. BenchmarkPortal compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers, to objectively identify centers who are achieving superior results both in financial and qualitative terms. MRED outperformed others in the Small Center Category in the following areas: - Top Caller Satisfaction - Average answering speed - Average Hold Time - Average Talk Time - Calls Transferred - Average Calls Abandoned - Average After-Call Work Time - Turnover of Full-time Agents “This award shows that MRED’s Help Desk ranks among the top performers in its size category in North America, said Bruce Belfiore, CEO of BenchmarkPortal. “We congratulate them and wish them continued success in the future.” “We work very hard at customer service every day. We have a great team that is dedicated to helping our customers succeed,” said Stephanie Abrams, MRED Help Desk Manager. “The recognition from BenchmarkPortal is very valuable and greatly appreciated, as it tells us that we are successfully carrying out our mission, to be the very best at assisting MRED customers.” “MRED’s Help Desk has set a very high standard for itself, but continues to exceed all expectations,” About MRED Midwest Real Estate Data (MRED) (http://www.mredllc.com) is the real estate data aggregator and distributor providing the Chicagoland multiple listing service (MLS) to nearly 40,000 brokers and appraisers and 8,000 offices. MRED (http://www.mredllc.com) About BenchmarkPortal BenchmarkPortal (http://www.benchmarkportal.com)’ End
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