Cloudely Launches "Support as a Service", Subscription Based Support Services for AppExchange Apps

SAN JOSE, Calif. - April 15, 2014 - PRLog -- http://youtube.com/watch?v=TT0MAPC_-kk

Cloudely, Inc., a leading provider of comprehensive business solutions for AppExchange Quote to Cash applications on Salesforce platform, today announced "Support as a Service" subscription model to enable Salesforce customers enhance their adoption of Salesforce AppExchange applications by providing support and administrative services. The company hopes that this initiative will provide all AppExchange Customers currently utilizing Quote to Cash functional applications on Salesforce platform with an economical means of obtaining administrative and business support without the need of engaging application-specific technical resources.

Having witnessed companies' attempts to use increasingly advanced AppExchange applications on the Salesforce Platform, Cloudely quickly realized that many customers lack the required technological expertise and specialized domain knowledge to manage, support and integrate these applications on a regular basis. To address these needs, Cloudely has introduced a range of subscription based AppExchange support packages with a flexible pricing plan that should assist all users in obtaining the exact level of assistance. Cloudely services greatly reduce the maintenance costs and provide value-add services in terms of version control, application and monitoring, custom code development/management, cross-functional application integration and functional domain expertise.

“As Salesforce's strategy is to fuel a golden age of enterprise applications by providing application platform with common user experience, application administration and support role is becoming complex day by day; it is no more just system administration, but rather know-how of managing business processes, applications, platform and integrations. Finding a resource with complete skill sets or hiring one administrator for each AppExchange app does not make sense and it defeats the purpose of moving to cloud based model. Cloudely with their vast experience in implementing AppExchange applications in various domains is the best logical choice to support and maintain AppExchange applications - giving customers opportunity to focus on their core business operations. Cloudely service offerings are economical and scaled to fit companies having need for application administrative support, end user support and on-demand services as well,” says Cloudely CTO.

Their service offerings range from subscription based support services such as "Business Assist" and "Admin Assist" as well as Quote to Cash AppExchange application implementations, extensions, training, integrations, vendor selection, and more. The "Business Assist" subscription provides tier-one support to end users - helping customers with no in-house Salesforce Administrator to be more productive whereas, the "Admin Assist" is designed for existing Salesforce administrators to aid in performing advanced configurations for their AppExchange applications.

Cloudely's support portfolio includes Quote to Cash functional domains like Global Electronic Signature Service (eSign, eSignature), Configure Price Quote (CPQ), Enterprise Contract Management System (CM), Order Management, Subscription & Billing and Renewals with support for such AppExchange applications as EchoSign, DocuSign, Apttus, SteelBrick, BizTBaa, Glovia, Zuora, Fusebill, FinancialForce and many more.

Cloudely continuous to build strong partnerships with AppExchange vendors and is committed to seamlessly communicate version upgrades, product updates, product road maps, etc. with appropriate change management process/plan specially designed based on Customer specific implementation.

For additional information on Cloudely's offerings of AppExchange support, Salesforce support and subscription based support, visit their website at http://www.cloudely.com. Full data concerning the company's offerings is available in their product datasheet and viewable at http://www.cloudely.com/download-pricing-datasheet/.

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About the Salesforce Platform and the AppExchange

The Salesforce Platform is the world’s most trusted and comprehensive cloud platform for building social and mobile cloud apps. It powers Salesforce CRM, more than 2.3 million custom apps built by customers and more than 1,700 apps developed by partners in its ecosystem. Social apps for business built on the Salesforce Platform can be easily distributed and marketed through salesforce.com’s AppExchange.

Salesforce, AppExchange and others are trademarks of salesforce.com, Inc.

All other trademarks such as EchoSign, DocuSign, Apttus, SteelBrick, Glovia, Zuora, Fusebill, FinancialForce, BizTBaa, CRM Fusion, Informatica and others are held by their respective owners.

About Cloudely, Inc.

Cloudely is a leading provider of end user support, administrative and implementation/customization services for AppExchange™ applications and Salesforce™ platform. Cloudely provides support and administrative services for Sales Cloud, Service Cloud, Force.com, Apttus, BizTBaa, CRM Fusion, Docusign, Echosign, Financial Force, Fusebill, Glovia, Informatica, SteelBrick, Zuora and many more. Visit our website http://www.cloudely.com to find out more about our services.