What Lori has done for her operations manual is taken everything she does in her organization and created a "how to" training posts for each task. In addition to her own training, Lori has taken the time to create a library of associate training to share with her real estate and administrative teams.Over time each team member is then directed to add to or revise the operations manual as the company grows. In her operations manual she includes everything from how the phone is answered, to listing presentations, to online marketing, lead coordination and so on.
In this webinar taught on Wednesday, Lori focused on teaching the setup of the operations manual. She also taught on installing other users with special permissions to control privacy, how to set up pages and use categories, and what to do in creating instructional posts.
Lori also encouraged capturing video for expanding knowledge base. Attaching files and links to the operation posts is also a great addition to an online operations manual. Another few tips Lori gave in her webinar is step by step screen captures for software or online tasks. She also gave her online audience instruction on what to include in the operations manual.
Getting employees to also contribute to the operations manual is a huge step toward a successful company handbook. “Even if you have nobody else besides you in your organization today, starting this operations manual will save you a lifetime of training later.” Lori stated during her class.
Lori now hires her team members and simply plugs them into the operations manual and then holds them accountable for independent training and results.
“The operations manual does not replace accountability, but it can completely replace the "step by step how to" you find yourself doing with each new hire.” Lori says. Living in a transient town such as Las Vegas, Lori has saved countless hours training new hires or existing employees on new tasks or responsibilities.
Keller William’s Mega Agent and owner of The Ballen Group, Lori Ballen, is also is a marketing magician. She has published “The Ballen Method” which is a step by step system for business owners to take their company to the next level. She often teaches The Ballen Method around the United States and in webinars. This webinar was unique, however, because it was in response to frequently asked questions Lori receives over facebook, email, and her classes and was not actually a part of The Ballen Method.
The Ballen Group - Keller Williams Realty Las Vegas
3046 S. Durango #100
Las Vegas, NV 89117
The Ballen Group
The Ballen Group