The multi-family apartment complexes, owned by Creative Choice Group, appeal to a diverse group of residents, many of which are Spanish speaking. Placing a bi-lingual property manager at Mystic Woods has enabled residents to communicate more effectively with staff leadership to address day-to-day issues including basic maintenance and/or unit repairs.
Demonstrating communication in action, new manager of Preserve at Oslo, Tracie Powell, quickly reached out to her residents to see where she could help make a difference. After gathering feedback, she set out on a personal mission to improve curb appeal and enhance resident activities, leveraging her 10 years of experience. As a result, the entire community got involved children and parents alike. The residents and management team planted flowerbeds throughout the community, and repainted and redecorated the Preserve at Oslo Club house. A great example of how a little bit of feedback and some elbow grease make a big difference.
“Communication is the crux to successful relationships. That is why we felt strongly it was the right time to invest in experienced property managers to bridge communications across all our tenants. I strongly believe that in addition to making life a little easier for our residents, the bi-lingual property managers will instill a greater sense of community and improve overall retention,” said Dilip Barot, Founder of Creative Choice Group.