PRLog - April 11, 2014 - DENVER -- DENVER, April 8, 2014 – Spinnaker Support, a global market leader for SAP, JD Edwards, Siebel, and Oracle Database third-party maintenance, application and technical management services, and consulting services, today announced the launch of Oracle Database support services to provide businesses with new options for costly vendor-only maintenance and support. With an integrated offering, customers will benefit from a single support services provider for both the database and the ERP and CRM applications it is powering.
Third Party Maintenance Provider Spinnaker Support
“This is a natural progression for our business with so many of our current customers running Oracle Database,” said Matt Stava, CEO of Spinnaker Support. “This value-added capability will enhance the customer experience and provide an even higher ROI when bundled with SAP, JD Edwards, or Siebel third-party maintenance.”
Driven by customer demand and market opportunity, adding Oracle Database to Spinnaker Support’s offering will enable customers to realize additional annual savings off what they are currently paying the software vendor. The Oracle Database support will be delivered by a dedicated team of database architects supporting versions 8i, 9i, 10g, and 11g.
Third-party maintenance and support services include:
High quality support team averaging 19 years’ experience as third party maintenance providers
Dedicated and assigned support engineers
Support engineer is resolving client’s P1/P2 issues in 8.4 minutes (on average)
Deep understanding of the client environment
Interactive troubleshooting and issue resolution
24x7x365, global support coverage
Spinnaker Support has already identified several current customers who plan to add Oracle Database support to their current contract. For more information about Spinnaker Support’s Oracle Database services, visit http://www.spinnakersupport.com/
About Spinnaker Support
Spinnaker Support, a global market leader for SAP, JD Edwards, Siebel, and Oracle Database third-party maintenance, Co-Sourcing(