Automated Service Delivers Savings for Oakland Housing Authority

TROY, Ohio - April 10, 2014 - PRLog -- Nobody expected to see such a dramatic improvement in time and cost savings. When the property management team at The Campbell Village brought on an automated messaging service, they hoped to see their resident communications improve.

Most people associate technology with costly gadgets and services, but not so with the automated notification service in place at The Campbell Village. “We relied a lot on paper, and now we don’t use as much. We’re saving money on office supplies and our maintenance staff doesn’t spend time distributing flyers. It’s definitely more efficient,” said Cole.

In the past, the staff printed and hand delivered flyers to the nearly 250 residents. With maintenance services and unit inspections, 24-hour entry notifications and service announcements are regular occurrences. When flyers are posted on front doors, residents don’t always get the information they need. “If I received information about a community event happening the same day, there wasn’t enough time to print and distribute the details. There were times when I couldn’t share community information at all,” said Constance Cole, resident services coordinator at The Campbell Village.

Now the staff records a single voice message and sends it to all residents at once. Residents are getting the important announcements and it’s saving staff time and money. The Campbell Village chose One Call Now (http://www.onecallnow.com/), a notification service used by many managed properties for day-to-day and emergency messaging. “It’s a tremendous resource and residents are grateful to have reminders,” added Cole. “It has definitely improved communications and resident services. It’s like having another staff member.”

About The Campbell Village

The Campbell Village is an Oakland Housing Authority property managed by John Stewart Company, which provides housing management, development and consulting services throughout the state of California. The Campbell Village is home to approximately 250 residents, mostly single women and children, and seniors on fixed incomes.

About One Call Now

Founded in 2002, One Call Now is America’s largest message notification provider, with 20 percent of American households—55 million Americans—depending on the company for messages that protect, inform, and engage.  For more information, please visit www.onecallnow.com

One Call Now Media Contact:

Christina Brownlee

Director of Corporate Communications

Christina.Brownlee@onecallnow.com

877-698-3262 ext. 2323 (office)

937-479-9287 (mobile)