The awards, run annually, give recognition to the best products on the market, and are designed to help contact centre managers make informed decisions about the technologies they invest in.
Jonty Pearce, Editor of Call Centre Helper, says: “These awards are voted on not by a panel of ‘experts’ but by real life contact centres that are using the technology. Over 330 votes were received during the voting process and the detailed comments show interesting insight about the product. eg scored well for ease of use, management information and back office capabilities.”
Elizabeth Gooch, Acting Chief Executive of eg solutions says: “eg operational intelligence®
"However, this award is significant because it is a Call Centre award voted for by customers and users of the technology, and not just a panel of judges. Increasingly, our software is being used to manage customer contact in both the front and back office to reduce the end-to-end customer journey time of all customer contact. So it is good to be recognised by the whole of the Contact Centre, not just the back office.”
eg operational intelligence®
The software provides historic, real-time and predictive Management Information about all factors affecting operational performance, enabling managers and team leaders to make the right operational decisions to effectively measure, manage and improve business operations.
Elizabeth concluded: “We recently launched the latest version of the eg operational intelligence®
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About eg solutions plc
eg solutions plc is a global back office workforce optimisation software company. Our software provides historic, real-time and predictive Operational MI. When implemented with our training programme for managers and team leaders to use this intelligence, we guarantee improvements in operational results in short timescales.
The Company, which is listed on the Alternative Investment Market (‘AIM’) of the London Stock Exchange, is committed to customer satisfaction and the ongoing development of its operations management solutions.