“After each transaction is completed, our buyers and sellers are mailed a questionnaire asking them to rate the service that they received from their sales associate,” notes Mark Wolfe, president of RE/MAX DFW Associates. “Agent promptness, knowledge, courtesy and professionalism throughout the transaction is especially important. Although the national average response ratio is between ten and twenty percent, our firm continues to record a seventy percent plus ratio of returned responses, almost always indicating strong satisfaction with the agent. Gwen is always mindful of the quality of service she gives to her clients and is representative of what we look for in our agents. We are able to see this commitment to her clients reflected in the returned questionnaires received. As would be expected from her strong commitment to her clients and based on the returned questionnaires, Gwen gave exemplary service during the year.”
“I was very honored with this award,” said Ms. Wood. “Receiving this tribute certainly means as much to me if not more than any sales production award. Providing exceptional service is my goal, and I always strive to give my clients the best service possible. It is extremely rewarding when I receive a satisfied response from a pleased client. I will always treasure this recognition.”
A top producing agent, Gwen has achieved numerous awards and distinctions in the more than 11 years she has been a REALTOR®. A firm believer in advanced education, Gwen currently holds the CRS designation, which is held by only 3% of REALTORS. She moved to the DFW Metroplex from Tampa over 21 years ago and now lives in Plano. Gwen holds a degree in Building Construction from the University of Florida. Her familiarity with the housing industry and the expertise she has gained as a builder in constructing more than 200 houses has complemented her successful career as a REALTOR®. Her specialized experience and background in new home construction allows her to easily anticipate the needs of the client and relate them to the requirements of the home builder. Gwen’s subsequent career in technology marketing has also allowed her to develop highly advanced technical skills in marketing, advertising and customer service; which makes her uniquely qualified to work with sellers helping them transition to their new home. Above all, Gwen enjoys selling real estate. It is her proficiency that earned her the 2013 Customer Service Award.
RE/MAX DFW Associates has been in operation for more than 30 years and today is the largest RE/MAX franchise in Texas. The firm has seven offices: Coppell, Dallas, Flower Mound, Frisco, Las Colinas, Plano and Willow Bend. The firm’s over 300 agents are projected to close a record $1.6 billion in 2014. RE/MAX DFW Associates is part of the world-wide RE/MAX network in 91 countries and 90,000+ agents.
Gwen Wood may be contacted at the Plano Stonebriar office of RE/MAX DFW Associates at 972-801-2403 or via email at firstname.lastname@example.org. She can assist with any home listed in the North Texas Regional MLS System as well as any of the firm’s active listings, which can be viewed at www.YourHomeTownPro.com.