Inverness Leisure has installed two tablets, one fixed in reception and one to be used strategically as well as a web survey to allow customers who are short on time to take part. With information about services throughout the centre Inverness Leisure will be able to build an in-depth strategy.
James Martin, Chief Executive of Inverness Leisure, commenting on the new solution, said:
“The tools provided by We Love Surveys will help us to encourage both the local community and visitors to have more of a say in what we focus on at Inverness Leisure. We’ve been able to tailor the surveys to our specific needs, including using images of the centre itself in the overall design.
“Inverness Leisure has been asking for feedback for a number of years using web forms and traditional comments cards, but this is the first time we have upgraded to a system that allows us to capture information immediately at point of experience and compare feedback across all of our different areas.”
http://www.welovesurveys.co.uk is a provider of innovative systems to capture customer and employee feedback data, which is used to inform improvements to the customer or employee experience. This is achieved through a combination of bespoke tablet and web surveys, in-depth analysis and dedicated support services.
We Love Surveys works with companies such as Orange, Screwfix, Stevenage Leisure, Care UK and many other businesses across a range of sectors to develop bespoke feedback systems for its customers and employees.