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Customers of highlands leisure facility have new voice

Inverness Leisure, the largest leisure facility in The Highlands, will start to use a new real time feedback system from 1st April in a bid to put customers views about the centre at the heart of service improvements.

Inverness Leisure Logo_Red
Inverness Leisure Logo_Red
NATIONWIDE, U.K. - April 1, 2014 - PRLog -- Provided by We Love Surveys, the feedback system will allow the team at Inverness Leisure to identify areas of the centre that are doing well in addition to those that need improvement.

Inverness Leisure has installed two tablets, one fixed in reception and one to be used strategically as well as a web survey to allow customers who are short on time to take part.  With information about services throughout the centre Inverness Leisure will be able to build an in-depth strategy.

James Martin, Chief Executive of Inverness Leisure, commenting on the new solution, said:

“The tools provided by We Love Surveys will help us to encourage both the local community and visitors to have more of a say in what we focus on at Inverness Leisure. We’ve been able to tailor the surveys to our specific needs, including using images of the centre itself in the overall design.

“Inverness Leisure has been asking for feedback for a number of years using web forms and traditional comments cards, but this is the first time we have upgraded to a system that allows us to capture information immediately at point of experience and compare feedback across all of our different areas.”

http://www.welovesurveys.co.uk is a provider of innovative systems to capture customer and employee feedback data, which is used to inform improvements to the customer or employee experience. This is achieved through a combination of bespoke tablet and web surveys, in-depth analysis and dedicated support services.

We Love Surveys works with companies such as Orange, Screwfix, Stevenage Leisure, Care UK and many other businesses across a range of sectors to develop bespoke feedback systems for its customers and employees.


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Source:Inverness Leisure
Location:Nationwide - Nationwide - United Kingdom
Industry:Fitness, Lifestyle
Tags:Customer Feedback, Leisure feedback, Customer Service
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