In OnBrand24’s Savannah call center services facility, Peter Giglio has been promoted to Operations Manager. Giglio, who joined the Savannah office soon after its opening in September 2013, has multiple years of experience in the call center industry; he also is a published author.
Working alongside Giglio in Savannah will be Chris Dulaney, who has been promoted to Assistant Operations Manager. He is a graduate of Georgia College and Georgia State University, and he has an extensive background in the call center services industry. He will primarily focus on support of OnBrand24’s larger clients in Savannah.
In OnBrand24’s Beverly, MA, headquarters, Alaina Hayes has been named Customer Service Coach. She will train and mentor each customer service and order processing representative across a range of call center skills. Hayes, who has several years of call center services industry experience, will work closely with OnBrand24’s Quality Control team.
The company’s Quality Control organization also been expanded by two managers, Hannah Willey and Christine Cloutier.
“OnBrand24 has surpassed 400 employees and we now have three outsourced call center services facilities, in Beverly, Savannah and Portsmouth, NH,” said Mark Fichera, CEO and Owner of OnBrand24. “With this growth comes the need to continually expand our quality control and operations oversight structure – to manage the expanded number of clients we have and to accommodate those that will come onboard in the future. Our goal: Continue to deliver the highest quality outsourced call center services at maximum quality and ROI for our clients.”
OnBrand24’s growth is demonstrated by the company being named last year to the Inc. 5000 list of fastest growing privately held companies in the United States. In addition, the company recently won the Gold Award from TopTenREVIEWS, an independent reviewer of business services and products, for call center services excellence.
“With the level of education, life experience and emotional maturity exhibited by its call center representatives, OnBrand24 can expertly field client phone calls and offer a satisfying customer experience. The company offers ongoing training programs, and its agents are able to tactfully deal with disgruntled customers and recognize sales opportunities.”
OnBrand24, Beverly, Massachusetts, is a full-service domestic call center services provider that delivers B2B lead generation and customer service call center services 24/7 for clients in a wide range of vertical markets. OnBrand24 clients include Alpha Software, SodaStream, Mettler-Toledo, Virgin Pulse and the Southwest Indian Foundation. The company boasts many long-term call center services client partnerships as a result of its 24/7 unconditional consistency, dedication and loyalty. OnBrand24 prides itself on assuming the brand of each of its customers by mastering the products, goals and culture integral to those businesses. For more information, visit us at http://www.OnBrand24.com.