What set LivePOS apart from other companies was their willingness to create custom features for Fast Fix, including a cloud-based work order module that schedules and tracks repair intakes. This module is now available to other LivePOS customers, allowing other franchises to take advantage of the integrated repair work order system. In fact, it’s not unusual for the LivePOS team to develop custom modules for their customers, both new and old. That sort of personalized service is what won Fast Fix’s CEO, Mike Meyers, over in the end.
“The developers at LivePOS went out of their way to develop a module that worked for our business, instead of trying to force us to work with a less than ideal pre-designed software package,” Meyers said. “They were more than happy to add the features that we needed, making LivePOS a truly all-in-one package. Their customer service is phenomenal -- they were really there for us through all stages of our implementation.”
Mr. Meyers is the former CEO of GNC, Inc., a franchise specializing in vitamins and nutritional supplements. Under his watch the franchise grew from 900 mall-based stores to over 6,000 locations worldwide that generated $1.5 billion in revenue. He is now applying the same tactics to growing Fast Fix Jewelry and Watch Repairs, Inc. and helping it to expand into new markets. With the help of LivePOS, each new franchise will seamlessly integrate into the existing network without having to waste a lot of time training employees. In fact, many LivePOS-powered locations say their employees pick up the point of sale module almost intuitively.
LivePOS has made a name for itself with its extremely powerful, user-friendly, multi-location, Cloud enterprise platform. The flexible software is as powerful in single stores as it is running large international franchises, but really shines when customers like Fast Fix require specific customization. The LivePOS team has designed special modules and specific software integration for industries ranging from seasonal mall photography studios to permanent stores with complicated inventory and feature enhancements like Fast Fix.
Liad Biton, CEO of LivePOS; “We are honored to be part of the Fast Fix family and enjoy working with Mike and the great team at Fast Fix Corporate. We are especially impressed with their ability to provide amazing craftsmanship at a great price, while pursuing an almost fanatic adherence to customer service and customer satisfaction.”
Continued commitment to excellence, mobility and simplicity made LivePOS one of the leading Cloud Point of sale solution providers for franchises and enterprise users. For more information on a free 14 day trial of their software, please see the LivePOS website at http://www.LivePOS.com.