Cadillac is recognized as a J.D. Power 2014 Customer Champion

WEST BEND, Wis. - March 25, 2014 - PRLog -- Cadillac has been recognized as a 2014 Customer Champion by J.D. Power, which is not a surprise to the staff at Heiser Chevrolet Cadillac, who makes it their mission to go above-and-beyond when providing customer service to West Bend-area shoppers.

”The goal we set for our employees—everyday—is to better understand the wants and needs of our customers,” said Rick Nelson, General Mager of Heiser Chevrolet Cadillac. “We focus on our customers so that we can meet and exceed their expectations.”

Programs like Cadillac Shield, a comprehensive suite of owner benefits including Remote Vehicle Diagnostics, a Premium Care Maintenance program and 24/7 roadside assistance demonstrate Cadillac’s commitment to customer service. Cadillac dealers, such as Heiser Chevrolet Cadillac, also undergo extensive customer service training to create a world-class environment.

To qualify for inclusion on this elite list, companies must excel within their own industry and among the nine industries included in the Customer Champions analysis by J.D. Power. To determine the J.D. Power 2014 Customer Champions, J.D. Power examined five factors: People, Presentation, Process, Product and Price.

For the 2014 Customer Champions, J.D. Power evaluated more than 600 brands. The 2014 Champions were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power’s syndicated research in 2013. This group of 50 represents the highest-performing U.S. companies that deliver service excellence – both within their respective industry and across  the nine industries measured.

About Heiser Automotive Group:
Heiser Automotive Group was established 97 years ago in Milwaukee. Their motto is “Anything’s Possible”, something they prove each and every day. More information can be found about them on heiser.com.

About Cadillac:
Cadillac has been a leading luxury auto brand since 1902. In recent years, Cadillac has engineered a historic renaissance led by artful engineering and advanced technology. More information on Cadillac can be found at media.cadillac.com (http://media.cadillac.com/media/us/en/news.brand_cadillac...).