Hotels and Restaurants to get access to real time feedback from guests on strategically placed feedback tablets
New Delhi, March 19th, 2014: The Indian hospitality sector has seen some seminal changes in the last few years with a steady upgrade in infrastructure catering to different segments ranging from tourists, corporate and business travelers to holiday makers and pilgrims. Coupled with the dramatic improvement in the standards of Indian airports, it is hoped that India will finally see the kind of growth in its hospitality sector that a country of its size and potential finally should.
The best way to put this to test is to obtain guest feedback. Unfortunately the existing feedback mechanisms are outdated and inefficient and mainly require guests to tick on some boxes on some old forms. This is where the Engage! Instant Feedback software, designed by British company Luxury Academy, promises to revolutionise the collection of real time feedback from hotel and restaurant patrons and guests.
This is an affordable and effective instant feedback solution which enables one to collect instant feedback from customers and guest throughout the hotel or restaurant. Tablets carrying this software can be placed on the reception desk or the lobby. Alternatively these could be used in restaurants at the time of presenting the bill. These could even be used to get feedback from events and meetings by giving them to one’s meeting planners before they head out for their meetings.
Says Paul Russel, the Director of Training of the company, “The Engage! Instant Feedback software can be used anywhere to collect feedback from every area of the hotel in real time. What’s more obtaining the feedback on these tablets is simple, fun and engaging with most guests taking to these quite easily.” In fact 90% of the people who were asked if they would like to use “The Engage! Instant Feedback tablet, over completing an email survey, said yes.
The efficacy of these tablets is such that it enables one to take remedial measures in real time. On receiving a negative feedback the tablet sends an email to the manager in charge to take speedy action. Such real time alerts enable the staff to quickly, effectively and smoothly resolve the problem while the guest is on the premises of the hotel and restaurant, thereby not only improving efficiency, but also enhancement of goodwill. A potential problem is in fact converted into a positive experience.
At the core of The Engage! Instant Feedback tablet lies the powerful Reports Dashboard that allows the team to track, monitor and react to service issues faster than ever before. One can track feedback trends over a period of time and use the data to motivate staff. Positive feedback from guest can be used on the company website and social media sites as well.
To be launched in India shortly, The Engage!Instant Feedback software has already elicited a lot of enquiries in the Indian market, and look set to become a game changer when it starts getting inducted in the month of April.
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