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Follow on Google News | Print Tracker Announces Service Call Generation in SAP Business OneBy: Print Tracker In addition to automatic meter integration with the Enterprise Resource Management software SAP Business One, Print Tracker proudly announces that service calls now can be automatically generated from low toner and status alerts by the Print Tracker Data Processor. “Automating service call generation was the next logical step after meter integration” When each SAP service call is generated, an activity is also created that contains the information from the Print Tracker status alert. This allows service technicians to view the entire set of alert details. Service calls are assigned to technicians using the normal SAP “drag and drop” mechanism. Print Tracker offers meter integration and service call generation with its Data Processor software. Once installed on a server, the Data Processor automatically puts meters into SAP Business One or any ODBC compliant billing database. Optionally, the software can be configured to create Sales Quotes in e-automate or Service Calls in SAP Business One. The Print Tracker Data Processor retrieves meter information and links the data with the appropriate device. Validation is done to make sure the meters to be inserted are newer and higher than previous reads. Combined meters for contracts with multiple devices that are billed in blocks are automatically updated. The Data Processor notifies administrators of installations not reporting to further ensure accuracy and complete billing. About Print Tracker PrintTracker™ Brian Dawson, Sales and Marketing Director, Print Tracker (866) 629-3342 x7 bdawson@PrintTracker.net End
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