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Follow on Google News | Investment in I.T improves productivity at National WindscreensNational Windscreens experiences a 25% increase in daily productivity thanks to new digital job booking and vehicle tracking devices
By: National Windscreens The new system has initially been installed throughout the South, South West and the Midlands, and is scheduled to be rolled out across the UK following positive feedback from the pilot scheme. Over 80% of National Windscreens’ Regional Sales and Marketing Director, Martyn Bennett, comments, “The introduction of the digital system ensures the whole job process is joined up and frees up our mobile technicians to concentrate on completing windscreen repairs and replacements, rather than time consuming administration processes.” The new software pre-populates job sheets with key details including the customers’ personal data, insurance company and policy number, meaning National Windscreens’ It also includes vehicle tracking devices fitted in vans used by the mobile technicians which link back to a map displayed on an extra wide screen in the fitting centre, which pinpoints the location of every van carrying a tracker. Jobs are now allocated based on the technicians’ Cutting the distance between jobs means National Windscreens is able to reduce the amount of fuel used by its mobile technicians, which not only helps the environment, but also has a direct impact on the independently owned company’s bottom line. Martyn continues, “The new system has already delivered a significant return on investment – not only financially, but also in terms of customer service. We are completing 25% more jobs per day than before we installed the system and our customers can be given accurate ETA data should they require it - if a customer calls to find out when they can expect the technician to arrive, they can be given an estimated time of arrival to within 15 minutes. “We have received extremely positive feedback from all fitting centre managers involved in the trial and are looking forward to rolling out the system to our 108 centres across the UK.” Find out more by visiting http://www.nationalwindscreens.co.uk/ End
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