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Teckinfo’s foray into African Market

Teckinfo sets up 1100 seat call center for a leading Telecom company in Lagos, Nigeria.

PRLog - June 26, 2014 - LAGOS, Nigeria -- A large system integrator was on the lookout for a call center solution for one of the largest telecom company in Nigeria. The telecom company  wanted a quick & robust solution for verification of their subscriber database. Since the telecom company was a mobile telecommunications company , they could only provide the SS7 link for the call center. The key to this project was lightning quick deployment. Teckinfo ‘s Interdialog CCS provided that quick & easy solution and the entire setup which scaled to over 1000 seats was implemented in less than two weeks.

About Interdialog CCS

Interdialog CCS is a unified communications solution that is feature rich,  highly scalable and easily deployable. It is an end to end call center solution to manage, control and monitor processes and systems that addresses performance optimization and customer interaction.

About Teckinfo

Incorporated in  1995, Teckinfo Solutions Pvt. Ltd. has been a leading Solution provider in Converged Voice and Data Solutions. Teckinfo’s rich experience and extensive domain knowledge helps it to develop and deliver Call/Contact Center, CRM , Helpdesk and other Unified Communication products and solutions. Our Products and Solutions are highly scalable and flexible , thus empowering   organizations to engage their customers  and enhance their experience.

For more information, visit our website http://teckinfo.com/


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Source:Teckinfo Solutions P.Ltd.
Location:LAGOS - lagos - Nigeria
Industry:Services, Telecom
Tags:Software, dialer, ivr, Telecom, call center
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