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Follow on Google News | Advanced TeleHealth Solutions applying to URAC for Health Call Center AccreditationBy: Advanced TeleHealth Solutions “The accreditation means the call center and its policies meet stringent national standards,” said Tresa Marlow, director of telehealth. The call center averages about 10,000 calls a month, most of them from staff checking on patients who have left the hospital. The calls are intended to help patients – most with respiratory and cardiac diagnoses – recover and avoid hospital readmissions. Staff members work to build relationships with the patients to help them understand their diseases, medications, post-operative instructions and other issues. Fourteen staff members work at the call center which is open from 7 a.m. to 7 p.m. seven days a week, although nursing assistance is available around the clock. “By choosing to seek URAC Health Call Center Accreditation, Advanced TeleHealth Solutions has displayed leadership through a commitment to quality and accountability,” URAC’s Health Call Center Accreditation ensures that registered nurses, physicians, or other validly licensed individuals perform the clinical aspects of triage and other health information services in a manner that is timely, confidential, and includes medically appropriate care and treatment advice. URAC, (http://www.urac.org/ For more information contact Cheryl Fitch at 888-812-0888 or visit www.advanced- End
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