The Most Effective Way to Ensure Your Daily Customer Satisfaction Returns to RBTE 2014

March 6, 2014 - PRLog -- Since its founding in 2011, we have attended the Retail Business Technology Expo (http://www.retailbusinesstechnologyexpo.com/), and year after year, it never ceases to deliver both value and excellent insights.

This year, we are not only exhibitors, but keynote speakers alongside Dixons Retail sharing our industry expertise on Success in Customer Service Satisfaction.

“I´m sure that most of the visitors of the show know the fact that their customer satisfaction and reputation makes them either fly or die. If it is a die, the death is not quick and gracious but slow and agonizing.

What they might not yet know is that we provide retail businesses with a solution that turns customer service and customer satisfaction into a measurable ratio – a key performance indicator as it always should have been. It is a combination of an award-winning, self-standing customer satisfaction smiley meter and an intelligent, state of the art cloud based reporting system that includes both Application Program Interface and Net Promoter Score compatibility.

Leading European retailers like Carrefour, Delhaize, Dixons Retail and many more use HappyOrNot as a standard daily tool. We have recently started an office in USA and many retailers there are already in the trial phase with our service – with outstanding results!

How do we do it?

By making the feedback easy and quick enough for the busy shopper. Shoppers answer the question most important to the company by pressing the smiley button that corresponds to their perception of the service performance received during their visit.

By technically NOT compromising things that would make it harder for the retail businesses to start to use our service.

By realizing that everyone within the client’s organisation contributes to the outcomes and successes (not just top management).

By providing a motivating and easy to understand presentation of the results, continuously.

Our mission is to have the people at the service location commit to the concept just as much as top management. That is the only way to get everyone on the same path to achieving the common mission – improving the service experience.

I´d like to welcome all of the retailers at RBTE to come to our Booth 802 and meet and greet our great team and to hear how to easily and quickly get the HappyOrNot trial started in your organisation,” says Jakke Vyyryläinen, Director, Sales & Business Development, HappyOrNot.

HappyOrNot is currently being used by over 300 retail and service chain organizations across 30 countries. Our clients include Dixons Retail, Sodexo, Country Fair, HEB Grocery Company, Heathrow Airport, Carrefour, SNCF, GE Healthcare, Ochsner Health System and several other international and global industry leaders.

To learn more about our award winning service, please visit www.happy-or-not.com/learn-more/