Securitas uses HappyOrNot to track how satisfied the airport passengers are with the security checks it provides to the Airport operation. During the first 10 months, Securitas received over 1.3 million feedbacks from its passengers.
"Already we can see a very clear improving trend in results. The amount of happy passengers has steadily been increasing from 84% in the first month and all the way to the January’s number which show that 91% of passengers are satisfied with the security control." Explains Tor Idar Paulsen, Laeremiddel Norge AS, the Norwegian distributor at HappyOrNot.
Managing director at Securitas, Mrs Dorothy Billett, comments: “We started following the results carefully right from the start and it has been very interesting to see how our service levels develop as the days go by, HappyOrNot visualizes the performance very easily. I'm very satisfied how our satisfaction trend has been improving and for that I want to hand credit to our excellent workforce."
HappyOrNot® helps its clients in such sectors as retail, services, hospitality, healthcare, transportation, lifestyle and fitness, and public service to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. HappyOrNot has received recognition via several awards and acknowledgements, including the Nordic Retail Awards 2011 and Daily Finance Top 4 in 2013. HappyOrNot is currently being used by over 300 retail and service chain organizations across 30 countries, including such companies as Dixon’s Retail, Sodexo, Country Fair, HEB Grocery Company, Heathrow Airport, Finnair, Carrefour, SNCF, GE Healthcare, Ochsner Health System and several other international and global industry leaders. HappyOrNot opened its office in the USA in 2013.
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