PRLog - Feb. 26, 2014 - CAMERON, Wis. -- Cameron, WI - Citing a commitment to cost and operational efficiency that they hadn't seen in the past, Mosaic Telecom has decided to cap and grow their customers onto the APMAX IPTV Midleware solution. According to Preston Pearson, Mosaic's Technical Operations Officer, "We weren't seeing the type of features from both the customer side and on the support side that Innovative is offering and felt that moving forward our main objective is to offer a good product with good support that would reduce our operational expenses." Pearson adds, "We are dealing with multiple video systems, IPTV and Cable, in our territory and far and away have found that this system has been the easiest to set up and deploy to our customers."
APMAX Enhanced Voice and IPTV Service Platform
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According to Pearson, anything that they can do to maintain a sticky, competitive advantage is important and cites APMAX's Weather App and the integrated voice messaging that their customers can manage from their TVs as two big winners for them in the switch.
The other big advantage for the switch from Pearson's perspective is the ability to solve simple customer needs like a set top box reboot without having to make a costly service call. While they have only had this ability for a short time Pearson believes this will be a show stopper in cost efficiency savings which is essential for all telecoms these days.
About Mosaic Telecom
Mosaic Telecom is a multi-faceted provider of quality telecommunications products and services, including 4G cellular service, high speed Internet, video entertainment, landline telephone and long distance. Headquartered in Cameron, Wisconsin, Mosaic Telecom provides service to both residential and business customers in a large portion of northwestern Wisconsin. Widely recognized as a leader in the rural telecommunications industry, Mosaic Telecom has been in business for over 50 years.
About Innovative Systems
Innovative Systems offers the APMAX IMS Application Server, the only platform in the industry that delivers enhanced voice services and IPTV video solutions, as well as eLation, a fully integrated OSS solution which includes billing, financials, and staking and mapping applications. With over 1,200 systems in service throughout North America, Innovative Systems is one of the leading suppliers of telecommunications hardware and software for the Independent Telco Market. For more info visit their website.