· 80% or greater levels of customer satisfaction
· 80% or greater levels of customer retention
· Revenue growth over the previous 12 months (average revenue growth amounted to 14%)
This webinar will share how leading companies have used Customer Experience Management to drive customer satisfaction, retention, advocacy, and growth. The webinar will address key questions such as, “How easy is it for customers to do business with us?” and “What are the key components of successful CEM programs?”
In addition, a series of cases will demonstrate how companies are leveraging mobile and other technologies to enable self-service, engage customers, and transform their experience.
Participants of this webinar will learn best practices to:
· Acquire a single view of the customer
· Understand the customer journey and customer efforts to get the job done
· Enhance the customer journey using feedback and analytics
· Listen, learn, collaborate, and engage
The webinar panel includes Sumair Dutta, Chief Customer Officer of The Service CouncilTM, Dr. Phil Hendrix, Director of immr and Analyst GigaOm Pro, and Brooks Cutter, Program Manager at m-ize.
Information presented in this webinar will be beneficial to all executives responsible for improving customer experience.
Register for the live webinar to be held on Tuesday, February 25, 2014 at 1:00 PM EST:
The attendees to the webinar will receive a complimentary whitepaper “Customer Experience Management: Strategies to Succeed” from The Service CouncilTM, a leading research and advisory firm that supports an exclusive community of Services, Customer Experience, and Customer Management Executives representing global, industry-leading, service-centric organizations.
m-ize connects brands with today’s mobile and social consumers; enabling easier access to products, knowledge and services. Consumers gain instant access to relevant product information, reviews, recommendations and support from friends, social networks and brands. Companies accelerate revenues and foster loyalty by engaging and enhancing value at all customer touchpoints. The m-ize platform enables a personalized user experience, flexible brand orchestration, actionable analytics, and seamless enterprise integration.For more information, visit www.m-ize.com.