Flipkart chooses Yonyx to channel customer interactions

SUNNYVALE, Calif. - Feb. 20, 2014 - PRLog -- Sunnyvale, California & Bangalore, India

Yonyx announced today that Flipkart, India’s leading e-commerce marketplace, has adopted the Yonyx platform to streamline its customer support operations enterprise wide.

The multi-year agreement envisions Flipkart creating Yonyx interactive guides to assist its customer support agents in handling several operations processes including product setup, troubleshooting & customer returns.  Tightly integrated with Flipkart’s Oracle Rightnow based environment, Yonyx guides would improve quality & consistency of support offered by thousands of Flipkart’s highly trained support personnel.

“Excellent customer service is part of our DNA at Flipkart.com, and Yonyx gives us the framework to guide our millions of customer interactions for maximum satisfaction, efficiency & success!” said Dharamrajan K, Vice President Customer Service at Flipkart.

“We’re excited to partner with an organization that not only is a market leader, but has the vision to aggressively apply innovative technology to deliver excellent customer service,” said Sanjay Bajaj, CEO of Yonyx.

“We looked at all sorts of solutions to deliver enterprise knowledge to empower our agents – from traditional knowledgebases to decision trees. We found the decision network based approach of Yonyx interactive guides to be uniquely flexible, interactive & a fitting technique to guide customer interactions” said Anirudh Suresh, Product Manager at Flipkart.com.

About Yonyx:

Yonyx, based in California, is a global technology leader in interactive customer service solutions. Companies in all verticals use the Yonyx cloud based platform (http://corp.yonyx.com) to create & deploy interactive guides for use within support organizations & for interactive customer self-service. A trailblazer, Yonyx has received top innovation award (http://partnerwithibm.com/archive.php) from IBM & highest review rating (http://www.prweb.com/releases/yonix-review/getapp/prweb11...) from Getapp among other accolades.

About Flipkart:

Flipkart.com is the largest e-commerce platform in India and has been operational since 2007. Today it offers products across 17+ categories along with a slew of innovative features.