Each one of us juggles multiple activities during the day by placing high expectations on ourselves. To complete all daily tasks, we constantly focus on improving our productivity. The situation is similar with service organizations. Service organizations are constantly looking for ways to make their staff more efficient, provide better service to their customers and improve profitability.
To modernize and simplify the life of service executives and managers, RapidValue has built a high productivity tool for service organizations, ‘eQuipMe’ which connects field service technicians and customers in real-time from any mobile device.
This mobile field service suite is an Enterprise scale solution built on multiple device platforms (iOS, Android) and can be integrated with various enterprise back-end systems such as Oracle, SAP and custom-built systems. The product key features include managing daily field service tasks list & updates, smart scheduling, real-time GPS tracking, instant invoicing & billing with digital sign-offs, real-time visibility to parts availability, alerts & notifications, 360 degree reporting to track technicians, SLAs and more with reporting analytics. The product suite also connects to enterprise’s existing systems with zero training and minimal changes required to the backend systems.
“We are pleased about our new product release. In Oct 2013, we launched this product at GITEX technology week in Dubai, one of the largest mobile conferences in the Middle-East and also exhibited in GMIC, a leading Mobile Internet conference in San Francisco. eQuipMe is suitable for organizations where service technicians are performing on-field job operations to attend customers located across a wide geographical area. With features such as real-time communication, online reporting, device-specific functionality like GPS tracking, barcode scanning, voice recording enabled in the app will aid service organizations to improve their overall profitability”
RapidValue intends to improve overall productivity by 30-40%, and profitability by 20-25% for the service organization.
To know more about eQuipMe and Field Service Mobility, read on