The Best of Houzz award is given in two categories: Customer Satisfaction and Design. Customer Satisfaction honors are determined by a variety of factors, including the number and quality of client reviews a professional received in 2013.
“Houzz provides homeowners with the most comprehensive view of home building, remodeling and design professionals, empowering them to find and hire the right professional to execute their vision,” said Liza Hausman, vice president of community for Houzz. “We’re delighted to recognize Michelle Langley among our “Best Of” professionals for customer satisfaction as judged by our community of homeowners and design enthusiasts who are actively remodeling and decorating their homes.”
Langley says the secret to great customer service is rooted in acute attention to detail.
“I really try to take my time with each design and figure out what will work best. I like to give my customers options. I don't want to just come in, rush through an appointment, sketch something out and then try to pressure them into purchasing”, says Langley.
Langley also believes it’s important to stay in contact with her clients during the entire process, including after installation. “I like to stay in touch, to see how my clients are doing and make sure that the design I’ve created for them is meeting all of their needs and expectations. Developing and maintaining relationships is essential for great customer service and overall satisfaction”
Client satisfaction is at the heart of every Closet Factory project, which is what makes each design truly custom and built around a person’s needs. Closet Factory creates completely custom organization solutions, and in order to do that client service always must comes first.
“I am truly honored to receive such a prestigious award and pledge to continue providing outstanding service”, says Langley.
Follow Michelle Langley on Houzz: houzz.com/pro/
Visit Closet Factory Washington DC online: www.closetfactory.com/
About Closet Factory
Closet Factory is a leading franchise network specializing in custom storage solutions for the entire home. Each Closet Factory unit is designed, manufactured and installed to the specifications of the client. Every Closet Factory unit is custom made to be as unique as the person who owns it. No two clients are alike; therefore no two closets are alike. Closet Factory is dedicated to designing completely personalized solutions that are truly built around their client’s organizational needs and aesthetic desires, while staying well within their budget.
In the past two decades the Closet Factory product line has expanded from custom closet designs to home office solutions, wall beds, entertainment centers, laundry rooms, kids play rooms, pantries, wine rooms, craft and hobby rooms, mudrooms and an extensive line of custom garage designs including man caves.
To learn more about Closet Factory, visit www.ClosetFactory.com
Follow Closet Factory on Facebook https://www.facebook.com/
Follow Closet Factory on Twitter https://twitter.com/
Houzz is the leading platform for home remodeling and design, providing people with everything they need to improve their homes from start to finish - online or from a mobile device. From decorating a room to building a custom home, Houzz connects millions of homeowners, home design enthusiasts and home improvement professionals across the country and around the world. With the largest residential design database in the world and a vibrant community powered by social tools, Houzz is the easiest way for people to get the design inspiration, project advice, product information and professional reviews they need to help turn ideas into reality. For more information, visitwww (http://www.houzz.com/)