Add Video Conferencing & Screen Sharing in Your Live Chat Support

LANE COVE, Australia - Feb. 11, 2014 - PRLog -- If you want to enhance your live chat support (http://banckle.com/blog/banckle-apps-connections-enhanced-web-conferencing-support-in-live-chat-application.html) by adding new features like audio and video conversation/conferencing, the ability to give live presentation and sales demos while using your current live chat service, want to share your screen with your live customers or want to access your customer’s system for live help, then Banckle has solved your problem by introducing some valuable integrations between different Banckle apps, which are greatly increasing the productivity of live customer service and sales teams. Their apps are working together to unify your customer engagement cycle under one roof.

To use Banckle live chat app (http://banckle.com/apps/chat.html) and online meeting app (http://banckle.com/apps/meeting.html), all you need to do is, set up Banckle Chat on your business websites and start serving your website visitors. Whenever required, you will be able to start your audio & video conversations, sales presentations, product demos, screen sharing and remote access sessions, just with a few clicks.

How To Set Up and Use Banckle Meeting Plugin

Following are the step-by-step instructions on how to install and use the Banckle Meeting features in your Banckle Chat live conversations. For more information regarding the Banckle apps, you can always talk to their live customer support team (http://banckle.com/corporate/contact.html) or share your queries in Banckle Community forum (http://community.banckle.com/forums/default.aspx).

-     Sign into the Banckle Chat (http://chat.banckle.com/).

-     Click Marketplace to see all supported plugins and modules for your live chat application.

-     Under Browse Plugins list, locate the Banckle Meeting plugin and click Install.

-     The Banckle Meeting plugin has been installed.

-     To make use of this plugin, sign out from the Banckle Chat application and sign in again. Once you have signed in, Banckle Meeting plugin will be ready to be used in your live chat sessions.

-     To use the online meeting features (http://banckle.com/apps/meeting/features.html), first accept an incoming chat request (http://banckle.com/wiki/display/chat/how-to-accept-an-incoming-chat-request.html) or send a proactive invitation (http://banckle.com/wiki/display/chat/how-to-send-proactive-invitations-and-see-the-invitation-status.html).

-     During your live chat session, click Start Meeting. This option automatically creates a meeting with chat operator as a host and live website visitor as an attendee.

-     Both operator and visitor can see the meeting join URLs. The operator and visitor need to click on the link to join the meeting session.

Newly added documentation pages and articles

Some new tips and articles have now been added into Banckle documentation that may guide you how to use Banckle apps for performing different tasks like the followings.

-          How to ban a visitor and exclude from monitoring

-          How to configure proactive and automatic live chat invitations

Overview: Banckle Chat

Banckle Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.

More about Banckle Chat

-          Experience Banckle Chat in the real-time (https://apps.banckle.com/)

-          Homepage of Banckle Chat (http://banckle.com/apps/chat.html)

-          Get Banckle Chat App for your website (http://banckle.com/marketplace/chat.html)

-          Post your technical questions/queries to Banckle Chat Forum (http://community.banckle.com/forums/banckle-chat/4/showforum.aspx)

-          Receive notifications about latest news and supported features by subscribing toBanckle Chat blog (http://banckle.com/blog/category/banckle-chat)

Contact Information:

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Customer Service 2.0 (http://banckle.com/)

support@banckle.com

Phone: +1 214 329 1520