“I’m tired of paying 100% monthly to Internet providers for downtime, lag and service interruptions and I don’t know a home user or business that doesn’t have the same frustrations,”
How QOS works: utilizing an embedded interface, the user simply inputs their contracted terms listed in their ISP agreement, such as uptime (24/7), bandwidth up/down, monthly cost, billing cycle and the ISP billing email address. The device will then monitor 24/7 the user’s network performance, calculating against the input data and emails a comprehensive report. This email report to the ISP will break down all network activity as it relates to the input data with a breakdown of the inconsistent services and downtime. It most importantly calculates the unusable percentage against the monthly subscription rate and requests a refund/credit to be applied. The device will automatically send an email report to the subscribers ISP every month based on their particular billing cycle.
ACSI (American Customer Satisfaction Index) 2013 annual report ranked ISPs as one of the lowest in customer satisfaction while others debate they are some of the highest in profitability. Current estimates by Retail Customer Experience show that lost business revenues are estimated to be roughly $4,700 per minute and up to $282k per hour that their Internet is down. There are currently 245 Million US based home users, 38 million home businesses and growing at a rate of 12 every second. “A bad online experience at home should not be tolerated and lost revenues are just unconscionable,”
QOS is partnering with a group of seasoned professionals to help make the QOS device a rock solid and unquestionable product. QOS has selected Focus Product Design out of Palo Alto, CA who brings an amazing team of industrial designers, electrical engineers and large scale manufacturing expertise among many other talents. Adam Tavin, president of Focus Product Design worked under Steve Jobs at Apple and for HP, Audi and 5 other product design firms in Silicon Valley before founding Focus Product Design. “We’
QOS has signed on with UL laboratories to handle hardware safety certification, test, and measure and product accuracy certification. They are also currently in negotiations with a global international arbitration law firm to support all QOS device owners. “We feel that the way ISP support handles these issues that it was in our customer’s best interest to have legal backing. This will ensure the ISP takes the QOS user requests seriously,” said Snapp.
The broadband QOS product is planned to ship in Q1/Q2 2015 and there are plans in the pipeline to follow up with an enterprise version and a wireless user app version.
QOS LLC is based in Englewood, CO with its lab facilities in Littleton, CO.