The check-out process is a part of customer satisfaction. Waiting at check-out is one of the two main reasons for abandoning in-store purchase and process time at check-out remains a recurring key item to be overcome, for all brands and all sectors.
The "Great Shopping Experience™" solutions adapted to check-out allow the stores to accelerate and standardize the process (50% faster). The average waiting time is less than a minute to scan articles. Merchandising products increase the average shopping basket value (+400% with advertising on video screens that indicate checkouts available).
ESII installed this solution in Carrefour supermarkets (Paris region) on check-out units, in addition to traditional check-outs. Results are positive both for customers and for cashiers. Customers appreciate that check-out process is smoother, and cashiers work in stress-free conditions.
Video available here: http://www.youtube.com/
Specifically, a single queue is installed in front of check-out counters and when one is available, the next customer is called on the video screen and by sound announcement. The customer call is automatic and is anticipated through sensors located in the queue and on the conveyor belt.
Productivity is improved, because staff efficiency is increased (+35%). The cashier has no longer to solicit clients, is no longer under stress from queues in front of its counter and the customers allocation is fair even in case of large flows. Retailers gain customers loyalty with a modern, different brand image and quality service.
These solutions reduce the actual and perceived wait for customers and avoid the famous "next line moves faster" syndrome.
The ESII "Great Shopping Experience™" range of solutions transforms the wait into a privileged moment of purchase and enhances the activity of retailers by allowing them to never miss a sale because of the wait, to give freedom to customers, to increase sales, to facilitate the teams work and to offer new services to customers.
Whatever the configuration of your store (shop, purchases collection, fresh food counters, checkouts, specialized departments ...) ESII provides simple and effective customers solutions that meet the retailers’ needs.
ESII is present today at large retail brands as well at many POS (CARREFOUR, FNAC, NESPRESSO, IKEA, CONFORAMA, SFR, Bouygues, Lapeyre, LEROY MERLIN, JEWELLERY SHOPS, SWISSCOM, MOROCCO TELECOM, ARGOS, ORANGE ... ...).
ESII provides a full complement of technology and services to meet the increasingly sophisticated needs in customer flow process management markets. ESII is dedicated to providing high performance solutions in queue management, goods collection, electronic call forward, display and digital signage to improve waiting conditions profitability.
ESII is widely recognized as the industry’s leader to optimize customer flow process management with more than 10 000 installed sites.
Headquartered in Lavérune, France, ESII operates worldwide with additional offices in Créteil, near Paris and Vitré for the Western region. For more information, visit www.esii.com or email firstname.lastname@example.org
ESII, eSirius™, eGestat™, eTurn™, eTrack™, SmartWait™, Qualii™, Twana™, Cameo™ et Diseo™ are trademarks of ESII.