Managing Director: Gilles Baudet
Advice On How To Build Extraordinary Relationships By Glasgow Interactive
GLASGOW, UK, January 2014 – Professional success is important to everyone and although success means different things to different people, there is one universal fact: real success, the kind that exists on multiple levels, is impossible without building great relationships. Real success is impossible unless you treat other people with kindness, regard, and respect.
Here are some tips on how to build extraordinary business relationships:
1. Take the hit.
A customer gets mad. A vendor complains about poor service. Sometimes, whatever the issue and regardless of who is actually at fault, some people step in and take the hit. They're willing to accept the criticism or abuse because they know they can handle it--and they know that maybe, just maybe, the other person can't. Few acts are more selfless than taking the undeserved hit. And few acts better cement a relationship.
2. Step in without being asked.
It's easy to help when you're asked. Most people will. Very few people offer help before they have been asked, even though most of the time that is when a little help will make the greatest impact.
People who build extraordinary relationships pay close attention so they can tell when others are struggling. Then they offer to help not because they want to build a better relationship but simply because they care.
3. Answer the question that is not asked.
Where relationships are concerned, face value is usually without value. Often people will ask a different question than the one they really want answered. Behind many simple questions is often a larger question that goes unasked. People who build great relationships think about what lies underneath so they can answer that question, too.
4. Know when to dial it back.
Outgoing and charismatic people are usually a lot of fun... until they aren't. People who build great relationships know when to have fun and when to be serious, when to be over the top and when to be invisible, and when to take charge and when to follow. Great relationships are multifaceted and therefore require multifaceted people willing to adapt to the situation--and to the people in that situation.
5. Prove they think of others.
People who build great relationships don't just think about other people. They act on those thoughts.
One easy way is to give unexpected praise. Praise helps others feel better about themselves and lets them know you're thinking about them. If you take a little time to do something nice for someone, not because you're expected to but simply because you can, your relationships improve dramatically.
6. Realize when they have acted poorly.
Responsibility is a key building block of a great relationship. People who take the blame, who say they are sorry and explain why they are sorry, who don't try to push any of the blame back on the other person--those are people everyone wants in their lives, because they instantly turn a mistake into a bump in the road rather than a permanent roadblock.
7. Give consistently, receive occasionally.
The person who builds great relationships doesn't think about what she wants; she starts by thinking about what she can give. She sees giving as the best way to establish a real relationship and a lasting connection. She approaches building relationships as if it's all about the other person and not about her, and in the process builds relationships with people who follow the same approach. In time they make real connections. And in time they make real friends.
8. Value the message by always valuing the messenger.
When someone speaks from a position of power or authority or fame it's tempting to place greater emphasis on their input, advice, and ideas. People who build great relationships never automatically discount a message simply because they discount the messenger. They know good advice is good advice, regardless of where it comes from. And they know good people are good people, regardless of their perceived "status."
For additional information, contact a member of the Glasgow Interactive administration team at firstname.lastname@example.org