Hemsley Fraser was initially appointed in 2007 to provide more consistent management development for the client, which makes and sells products under 400 brand names worldwide. Since then, the company has run over 2,540 courses, in 24 languages, for 45,000 managers in 76 countries. The contract to provide this training has now been extended for a further four years.
“Following a complex selection process, we initially chose Hemsley Fraser as a key partner to develop the management and general capability for our client globally,” said Zsofia Kolontai, Category Manager for BPO Procurement Services at Accenture. “Their proven track record with global blue-chip companies, robust infrastructure and delivery capability in many countries and languages were vital to managing this solution. They were able to offer the consistency and breadth and depth of training portfolio needed.”
The development areas have covered management skills, coaching, communication, business planning and strategy formation. Hemsley Fraser’s subject matter experts liaised with a range of client stakeholders to create bespoke training programmes tailored to the specific business objectives and cultural and operational differences in each country. 23 blended learning programmes on management skills, including virtual instructor-led courses, have also been designed and delivered. The global average satisfaction rating for all programmes, from participants and stakeholders, is 94%.
“Now that the client has achieved a platform of consistent management skills and a common way of working, Hemsley Fraser’s objective will be to create integrated learning paths, to ensure that individual managers and the business can achieve maximum returns,” said Zsofia Kolontai.
Accenture was appointed in 2006 to centralise the client’s HR sourcing and to create consistent methodologies and core processes in its worldwide HR development practices. Prior to this, around 650 different suppliers were providing management training to the client.
For further information, please call Hemsley Fraser on +44 (0) 845 071 2801.www.hemsleyfraser.co.uk
Background notes: Founded in 1991, Hemsley Fraser is independently ranked as one of the world’s top providers of leadership and management training. It delivers learning in 50 countries. Since 2008, it has been part of the Demos Group, a global provider of learning and development.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. The firm collaborates with clients to help them become high-performance businesses and governments. www.accenture.com