"I believe my success in outsourcing has come from hard work, risk-taking and creating opportunity rather than staying back," said Jag. "I believe if there is something you are committed to do, you must have passion for it and enjoy it. If you don't enjoy what you do, others won't either. That said, I am deeply honored to be recognized by IAOP as a member of its Outsourcing Hall of Fame."
Jag formed JDalal Associates, LLC in April 2002, which specializes in consulting in the field of Information Technology and Business Process Outsourcing. As Chief Advisor, Thought Leadership for IAOP, Jag has contributed to the association’
His deep experience as a business executive as well as his leadership experience in establishing outsourcing practices for some of the world’s largest professional services companies has allowed him to bring a unique perspective to consulting. His clients range from Fortune 100 companies to small start ups.
Prior to forming JDalal Associates, LLC, Jag was the Vice President, e-Business and CIO for Carrier Corporation with responsibilities for worldwide IS and e-business functions. He was a Partner in PricewaterhouseCoopers responsible for Business Process Outsourcing. At PwC, he was responsible for the largest BPO deal recorded to date – Nortel Networks outsourced its Human Resources and Procurement functions to PwC under a $630M (five year) agreement. Jag also led the “thought leadership” and marketing efforts at PwC in building the BPO brand.
Jag has held senior MIS leadership positions at Xerox, Unisys, Data General, Brookhaven National Laboratory and Teledyne. In 1994, as Vice President of Information Management at Xerox, Jag created the strategy and led the team responsible for a $3.2B global outsourcing contract for EDS. The strategy and development of this major contract was documented and is now part of a Harvard Business School case study.
"Through his active involvement and leadership since the early 1990s, Jag Dalal has been at the forefront of advancing outsourcing practices and represents the highest quality of professionalism in our industry, globally," said Debi Hamill, IAOP CEO. "Not only is he a leader in business, he is also a leader in society. We are honored to induct Jag into the Outsourcing Hall of Fame."
Jag is a noted speaker and publishes extensively on outsourcing, offshore outsourcing, shared services and information technology management topics. His series of lectures on outsourcing have been recognized as “pushing the envelope” in strategic thinking about outsourcing, while providing a practical framework for businesses – users and providers alike. He has been interviewed and quoted by Wall Street Journal®, Fortune®, TIME®, Newsweek®, Financial Times®, Times of India®, South China Morning Post as well as CBS News and NPR®; for his commentary on outsourcing and management strategies.
Jag has received numerous awards and recognition for his contributions in the field of information technology management and outsourcing. He was a finalist for the Outsourcing World Achievement Award and was honored at The 2001 Outsourcing World Summit. Jag was recognized as one of the “2003 sourcing pros to know” by the leading sourcing magazine – iSource.
He has also been invited by the Indian, Chinese, Japanese, Australian, Costa Rican, Brazilian, Colombian, Costa Rican, Trinidadian and South African governments to hold conferences in promoting the outsourcing concepts for the local service provider companies. Jag holds position on Boards of Advisors for companies in the outsourcing services. Jag's passions include cooking and sports. He has done seven 60 mile walks for Susan G. Komen Center for Breast Cancer, raising almost $80,000 in the process. He intends to do one more next year.
About the Outsourcing Hall of Fame
Established by IAOP in 2006, The Hall of Fame continues to grow globally and now has more than 20 members in its ranks. The unique honor recognizes individuals for their outsourcing achievements as well as their contributions to community-based economic development and socially-directed investments, career development, education and training through outsourcing. Recipients of The Outsourcing Hall of Fame are selected by IAOP’s Advocacy & Outreach Committee and include buyers, advisors and outsourcing service providers from around the world. Other recent inductees are Dana S. Deasy, Group Chief Information Officer at BP, John K. Halvey, Group Executive Vice President and General Counsel at NYSE Euronext and Mort Meyerson, Former Chair, President & CEO of Perot Systems.
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