First Customer Service Portal Solution built on Microsoft Office 365

SACRAMENTO, Calif. - Jan. 14, 2014 - PRLog -- Sacramento California, January 15, 2014:  SP Marketplace provider of SharePoint business applications in the Cloud or On-premise for SMBs, announced SP Customer Service for Office 365 and SharePoint 2013.   The new application is the first customer service application which runs on Microsoft’s cloud based Office 365 SharePoint Online.  Unlike traditional database applications, SP Customer Service is 100% customizable by business users (no coding) to fit specific organization needs.

SP Customer Service is a simple to use, yet powerful application for customers to submit support cases, access a knowledgebase, download documents, collaborate in forums and more.  Additionally, it includes a full customer support help desk to track and manage customer support requests.  With SP Customer Service customers can get service on their own, 24 hours a day. They can get case updates and search the knowledge base, all without picking up the phone. Your customers and agents can even interact in the forums. You'll see satisfaction go up while your support costs go down.  Also, if you are running in an Office 365 environment with Lync you can even setup live chat capabilities from the portal.

“SP Customer Service leverages Microsoft Office 365 Cloud platform and all of its components to drive higher customer satisfaction.”  States Darrell Trimble CEO of SP Marketplace.  “Leveraging the external user model in SharePoint, customers can log in and get specific information relevant to them.”

SP Customer Service allows organizations to significantly reduce support costs with powerful case management features, track customer and related product information.  Automatic notifications are sent to customers confirming new cases and completion, and staff for new cases and overdue cases.  Additionally, the application provides real time dashboards and reports to measure customer service effectiveness.

If purchased with the SP CRM and Projects module, organizations can cover the entire customer lifecycle from sales through service. Pricing starts at $2495 for a single license for unlimited users.  Learn more at www.spmarketplace.com

About SP Marketplace

SP Marketplace (SharePoint Marketplace) provides SharePoint applications and services designed specifically for the needs of small to medium organizations.  These applications leverage the latest technologies and can run in the cloud or on-premise.  SP Business Suite applications drive higher organizational productivity using Microsoft SharePoint and Office 365.   Hundreds of organizations worldwide use SP Marketplace applications to automate core business services like IT Help Desk, HR, Projects, Sales, Marketing and Facilities.  For more information on please visit www.spmarketplace.com.