VoiceNation recently held a grand opening event to mark the newest addition to its call center headquarters in Buford, GA. VoiceNation’
New positions will include Management, Customer Service Representatives, Dispatchers, Operations, Quality Assurance and Customer Support, IT, and Sales and Marketing.
During the event, VoiceNation President Jay Reeder announced, “During the time it took us to expand our Call Center, we've already increased our staff by 26 percent. This explosive growth is the result of a concerted team effort at all levels and departments.”
As the developer of its own technology, VoiceNation (http://qualityansweringservice.com/
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The call center cubicles are arranged in a pod-style manner to encourage team-building and camaraderie. Pods include a 1:5 ratio of managers to operators. This strategy gives staff confidence and increases the quality of customer service offered. VoiceNation’
VoiceNation also embellished the work environment with comfortable, staff-elected chairs, expanded desktop work areas to provide adequate space for training materials, work cubicles complete with glass "writable" panels to inspire inner creativity, and vivid wall colors and modern furniture. Watch VoiceNation’
“In order to provide the most positive work environment for our employees, it is important to go above and beyond in meeting their needs. When our employees feel appreciated, that emotion is translated to our customers, making VoiceNation a preferred call center partner for thousands of businesses nationwide,”
To learn more about career opportunities at VoiceNation, visit http://qualityansweringservice.com/
VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.
Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com.