At 09:00 Saturday, eager to please the new stewards arrived smartly dressed in their brand new uniforms. There was an air of excitement and trepidation as the team were briefed and given their positions for the day. The learners, now starting the journey to become fully fledged stewards had been given the basic knowledge of how to keep themselves and the public safe in a highly charged environment but, no training could prepare them for the noise and enthusiasm of 47,000 screaming football supporters.
“Where are the toilets?” “Where can I buy a pie?” all questions now so familiar to the team as they worked directing people to their seats. The rookie stewards were fitting in really well as their supervisors were reporting. Everyone seemed to have that real confidence which is needed in such a charged environment.
The football was good too as the home team rocketed to a 6-3 victory of the league leaders Arsenal.
On reflection and upon speaking to many of the trainees, It was apparent that the baptism of fire which was the Manchester City v Arsenal game was not just a success on the pitch but also off the pitch with twenty new trainee stewards, rookies who are now keen to progress in the industry because of the first class training and world class experience.