Kate recently went to Jefferson City with her friend’s family. While doing a cartwheel in a hotel hallway, she fell on her upper arm. She began to cry hysterically and the area around her elbow began to swell significantly, making it obvious that she had seriously injured herself. Kate was taken to an urgent care owned and operated by a well-known regional hospital.
Kate was in significant pain when she arrived at the urgent care center. The front desk personnel stated that there was not a doctor on duty and that her injury was too severe for what they felt comfortable handling. After the front desk worker refused care, Kate’s caretakers asked to see the nurse practitioner on staff. The nurse practitioner also felt uncomfortable with the injury and sent Kate to the ER without checking her vital signs, nerve function, or pulse. The staff at the urgent care could face professional and regulatory consequences for refusing a medical screening. The center also had an X-ray machine and never offered to image the bones in Kate’s injured arm.
Once Kate arrived at the local hospital emergency room, they took an X-ray but misread it, telling her that her elbow was fine. Dr. Bruckel looked at the X-ray and immediately saw that there was indeed a break. The ER personnel called her prescription into a national pharmacy retailer. At this time, she had spent two hours in the ER.
Dr. Bruckel drove to Jefferson City to examine Kate’s arm and pick up her prescription. When he arrived, the national-chain pharmacy said that they had not received the script. Once they did have the script, they said that it did not include the Drug Enforcement Administration (DEA) number. The pharmacist said that it would be about 25 minutes until they were able to get the DEA number because they were required to assist all customers in order. Dr. Bruckel explained he had driven 2 hours and would appreciate if they could call sooner, at which point they explained that he could have the prescription filled somewhere else. He then waited another 45 minutes before he was told that the pharmacy did not have the medication that he needed at their location. He ultimately waited at the pharmacy for a total of two hours.
Kate’s excruciating story is an example of the poor treatment and impersonal care that many people receive at urgent care centers and emergency rooms. Countless people walk out of terrible experiences such as these thinking “I wish I had known what to expect and what I could have done to get the treatment I needed, when I needed it.”
Total Access Urgent Care stands apart when it comes to personal care and patient-focused medical treatment. Kate’s awful experience further drives Dr. Bruckel’s passion to completely transform what has become acceptable for emergency practices. Had Kate been in St. Louis, her experience at Total Access would have been completely different. She would have checked-in at the front desk, been immediately seen by a board certified physician, had an X-Ray to diagnose her elbow as a fracture, and had her pain medication dispensed on site in under one hour.
Total Access Urgent Care is the solution to long wait times, impersonal service and expensive ER bills. As the only urgent care in St. Louis that is owned by a board-certified Emergency physician, Total Access employs and trains only highly-qualified and personable staff. The expenses are a fraction of the price of the exorbitant ER. While many people spend countless unnecessary hours waiting in urgent cares, emergency rooms, and pharmacies, Total Access delivers excellent, friendly care and patients are back to their lives in less than one hour over 80% of the time. More information about Total Access Urgent Care can be found at www.totalaccessurgentcare.com.
Total Access Urgent Care
Total Access Urgent Care