“Steve's senior management expertise in the Telco and SaaS industries furthers our efforts to build a world-class team dedicated to leading the voice-based marketing automation space,” said Irv Shapiro, Ifbyphone CEO. “We are nearing 4,000 customers and have surpassed 600 million minutes of voice interactions for our customers – having someone with Steve’s experience and skillset is critical for us as our business continues to expand.”
In his new role at Ifbyphone, Dimmitt will be responsible for all facets of the company’s customer experience including customer service, pre and post sales support, new customer onboarding, and account churn.
Founded in 2005, Ifbyphone has rapidly become the leader in voice-based marketing automation (VBMA). VBMA is a suite of applications businesses use to connect, measure and optimize phone calls to grow sales and improve ROI throughout the entire sales and marketing process. As of January 2014 Ifbyphone has:
-Processed more than 200 million phone calls
-Over 300,000 phone numbers in use
-Generated over 150 million online impressions using its online call tracking technology
-Over 90 employees based in Chicago, IL
“Ifbyphone is growing at a break-neck pace and is defining an entirely new industry,” said Dimmitt. “It is truly unique how the company is merging voice technology with marketing automation. They are creating a new market within the sales and marketing cloud. I’m excited to be a part of it.”
Dimmitt began his career as a software developer for Northern Telecom in 1982, moving up the ranks to a director position in 1988. His first position at SBC was as executive director of technology strategies. He continued his journey at SBC with promotions to executive positions in media, video and marketing. In 2006 he was the Senior Vice President of AT&T Consumer Markets. His last position at AT&T was Senior Vice President of AT&T Advertising Solutions from 2008 to 2010. After leaving AT&T Dimmitt was the Chief Revenue Officer at GiftCards.com.
Ifbyphone, the leader in voice-based marketing automation (VBMA), connects, measures, and optimizes sales and service calls for businesses and organizations. Ifbyphone’s VBMA solutions capture and manage phone leads and information that often slip through the cracks of traditional marketing automation and CRM software solutions.
The Ifbyphone product suite is a set of software-as-