Ifbyphone Expands Leadership Team with Addition of Former AT&T Senior Executive Steven Dimmitt

CHICAGO - Jan. 2, 2014 - PRLog -- Ifbyphone, the leader in voice-based marketing automation (http://public.ifbyphone.com/), today announced a key addition to its executive team with the hire of Steven Dimmitt as Vice President of Customer Experience. Dimmitt comes to his new role with over 25 years of experience in sales, marketing, telecommunications and customer experience. Prior to joining Ifbyphone, Dimmitt was Chief Revenue Officer of Giftcards.com, where he was responsible for sales growth across all channels and markets. Prior to Giftcards.com, Dimmitt held multiple executive positions at AT&T where he was responsible for leading teams of more than 4,000 sales and service professionals. His background also includes senior leadership positions at Northern Telecom and SBC.

“Steve's senior management expertise in the Telco and SaaS industries furthers our efforts to build a world-class team dedicated to leading the voice-based marketing automation space,” said Irv Shapiro, Ifbyphone CEO. “We are nearing 4,000 customers and have surpassed 600 million minutes of voice interactions for our customers – having someone with Steve’s experience and skillset is critical for us as our business continues to expand.”

In his new role at Ifbyphone, Dimmitt will be responsible for all facets of the company’s customer experience including customer service, pre and post sales support, new customer onboarding, and account churn.

Founded in 2005, Ifbyphone has rapidly become the leader in voice-based marketing automation (VBMA). VBMA is a suite of applications businesses use to connect, measure and optimize phone calls to grow sales and improve ROI throughout the entire sales and marketing process. As of January 2014 Ifbyphone has:

-Processed more than 200 million phone calls
-Over 300,000 phone numbers in use
-Generated over 150 million online impressions using its online call tracking technology
-Over 90 employees based in Chicago, IL

“Ifbyphone is growing at a break-neck pace and is defining an entirely new industry,” said Dimmitt. “It is truly unique how the company is merging voice technology with marketing automation. They are creating a new market within the sales and marketing cloud. I’m excited to be a part of it.”

Dimmitt began his career as a software developer for Northern Telecom in 1982, moving up the ranks to a director position in 1988. His first position at SBC was as executive director of technology strategies. He continued his journey at SBC with promotions to executive positions in media, video and marketing. In 2006 he was the Senior Vice President of AT&T Consumer Markets. His last position at AT&T was Senior Vice President of AT&T Advertising Solutions from 2008 to 2010. After leaving AT&T Dimmitt was the Chief Revenue Officer at GiftCards.com.

About Ifbyphone

Ifbyphone, the leader in voice-based marketing automation (VBMA), connects, measures, and optimizes sales and service calls for businesses and organizations. Ifbyphone’s VBMA solutions capture and manage phone leads and information that often slip through the cracks of traditional marketing automation and CRM software solutions.

The Ifbyphone product suite is a set of software-as-a-service applications including call tracking, hosted IVR (interactive voice response), call routing, virtual call center and voice broadcasting. Ifbyphone has over 3,800 customers ranging from small business organizations to global enterprises. Organizations of all sizes in all industries use Ifbyphone, including marketing agencies, lead generation, e-commerce, direct response, financial services and insurance, health care, retail and logistics, and SaaS and technology. For more information, visit www.ifbyphone.com.