MONEXgroup Expands Internal Customer Service Department

In an industry and era where every second counts, MONEXgroup has gone above and beyond, once again. The company is now at an industry-leading wait time of 90/20, which means that 90% of the time their calls are answered in 20 seconds or less.
 
TORONTO - Dec. 20, 2013 - PRLog -- MONEXgroup has long been known for its’ customer service – providing solutions and peace of mind for customers from coast-to-coast.  Recently, MONEXgroup went one step further, ensuring that all 20,000 of their customers’ needs are addressed – by enhancing their Customer Service Team to provide never before seen speed and efficiency.

“We experienced minor growing-pains in 2008,” explains Parry Rosenberg, Vice President of MONEXgroup, “but to accommodate our exponential growth and to meet the needs of our customers - we expanded our team of customer support experts. We are now at an industry-leading wait time of 90/20, which means that 90% of the time our calls are answered in 20 seconds or less. We are proud to say that our premium Customer Service is supported by our Ranking as the #1 Rated Payment Processor in Canada.”

MONEXgroup is the leading independent provider of payment processing services in Canada offering the lowest rates in the industry. Our services include: debit card and credit card point-of-sale (pos) terminals, mobile, integrated and e-commerce online payment products. MONEXgroup serves over 20,000 merchant accounts across Canada in all market segments including: restaurants, business-to-business, professional services, leisure and hospitality.

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Contact
Holly Murray
hmurray@monexgroup.com
647 204 0197
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Industry:Accounting, Financial
Location:Toronto - Ontario - Canada
Subject:Awards
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