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Follow on Google News | MONEXgroup Expands Internal Customer Service DepartmentIn an industry and era where every second counts, MONEXgroup has gone above and beyond, once again. The company is now at an industry-leading wait time of 90/20, which means that 90% of the time their calls are answered in 20 seconds or less.
By: MONEXgroup “We experienced minor growing-pains in 2008,” explains Parry Rosenberg, Vice President of MONEXgroup, “but to accommodate our exponential growth and to meet the needs of our customers - we expanded our team of customer support experts. We are now at an industry-leading wait time of 90/20, which means that 90% of the time our calls are answered in 20 seconds or less. We are proud to say that our premium Customer Service is supported by our Ranking as the #1 Rated Payment Processor in Canada.” MONEXgroup is the leading independent provider of payment processing services in Canada offering the lowest rates in the industry. Our services include: debit card and credit card point-of-sale (pos) terminals, mobile, integrated and e-commerce online payment products. MONEXgroup serves over 20,000 merchant accounts across Canada in all market segments including: restaurants, business-to- -30- End
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