Aspect will work with its business partners across Asia to distribute and deploy Zipwire starting in second quarter of 2014. Currently SMBs in the region work with very limited or non-existing Customer Experience infrastructure. While providing customer support via contact centres is often expressed as a business requirement by mid sized or small companies they often get bogged down due to the complexity of deployment or related costs.
Jagan Narendran, senior vice president, Asia and Middle East, Aspect Software, said, “Zipwire is a truly revolutionary product. With its simplicity and speed of setup, organizations can be up and running in hours with no setup costs, helping to speed the time-to-value for contact centers by quickly getting agents serving customers. This presents an excellent opportunity to small and mid sized companies who have been wanting to add a customer experience layer to their offering. With increasing government support for technological up gradation across the ASEAN region Zipwire launch comes at a perfect juncture.”
“With nearly limitless scale, and being deployed through Aspect's market-leading Voxeo cloud infrastructure gives Zipwire clear competitive advantages compared to other solutions in its class,” says John Amein, vice president, product management, Aspect.“These features address the primary concerns startups and smaller companies face operating and servicing contact centers by offering unlimited upward and downward scalability, giving them the ability to create a service footprint that puts them on par with larger corporations.”
Zipwire’s scalability along with a robust feature set enables the solution to meet the needs of larger enterprises as efficiently. Companies can easily add functionality or additional seats as their business grows or as it cycles through seasonal or situational volume influxes making the solution a highly versatile, low risk investment. Zipwire’s full cloud servicing means businesses can easily accommodate virtual and geographically diverse workforces.
“There is a general misconception in the industry that a scaled-down version of a large contact center solution qualifies as a solution for small to mid-sized contact centers. The fact is, small-to-mid sized contact centers have unique needs and often have to work with limited resources within a unique set of business circumstances,”
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com.
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