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Ring Central, 8x8, Vocalocity and other Cloud based VoIP Providers. Business VoIP Review

VoIP Hosted Service Review for IP phones on Cloud based services.


Business VoIP Review
Business VoIP Review
PRLog (Press Release) - Dec. 17, 2013 - DALLAS -- Most cloud based private branch exchanges (PBX) systems host telephones and routes calls.  Users can use a list of manufactures (Hopefully) or can use their PC utilizing a softphone (Software) or Smartphone to make and receive calls.  Most Cloud based services offer nice features like ACD (Automated Call Distribution).  This will line up calls in a Queue and let them know what number they are in Queue and what their expected hold times should be.  Users also have Voice Mail to Email, can adjust their own Message on Hold and even Record Conversations.

So what’s the difference between all these companies?  Aren’t they all the same but with a different badge?  Most are but here’s the tipping point with iProphet and why a lot of users like using the iProphet.

Bring Your Own Phone-A lot of customers have been burned utilizing a previous service that just didn’t pan out.  Some common issues are dropped call, poor voice quality, the lack of being able to transfer calls between extensions, non secured voice line …Typically Polycom or Cisco phones were purchased and the customer would like to use them.  Additionally, there are more feature rich phones on the market for a lower price point from Yealink.  These phones offer Line Keys that can be programmed to reflect other employee’s call status.  Green is idle while Red reflects the user is on a call.

Conference Call Limits- Some Cloud based services don’t offer conference bridges or at best may offer the feature but limits users to perhaps 3-5 attendees.  iProphet is not limited to the number of callers.

Bring your own number-Some service will offer you numbers to purchase but don’t offer porting in your existing number.  This can drive up the cost because you may have to continue to pay the provider you’ve purchased your number from and pay an additional fee to Forward to your new service.  In essence, you are double paying so be certain to ask before to sign on with a company of who and how do you obtain numbers?

Talk Paths- This is the biggest deal hands down.  Most Host Based providers charge by the Line.  Typically the charge is $25/Month.  Let’s say a company has five phone @ $25/each/month.  That’s $125 for five phones with five lines.   But users want the ability to answer a second call in the event they are on an existing call, or perhaps conference in a 3rd paty.  So in these scenarios, additional lines need to be purchased.  So now let’s get real.  The monthly cost is now $250 for all five phones to have two lines each.  iProphet utilizes a service that provides UNLIMITED TRUNKS (Lines) for a fixed rate.  A 5 Phone package from Executive Telephony would run $140.  There is no limit.  Not even two per phone like the other Hosted guys.

Be sure to ask the right questions prior to moving to a Hosted Company that’s going to limit your ability to perform.

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Contact Email:
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Source:Executive Telephony Inc.
City/Town:Dallas - Texas - United States
Industry:Business, Telecom
Tags:VoIP review, cloud vo, cloud VoIP
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