DailyFinance.com stated HappyOrNot as one of the 4 coolest things of Retail´s Big Show 2013. HappyOrNot is back and aims to be the No. 1 thing of the upcoming show. The link to our booth is here bigshow14.nrf.com/
"This year we don´t necessarily aim to be the coolest thing but still the most wanted!" smiles Co-Founder of HappyOrNot Ville Levaniemi.
"I´m sure that most of the visitors of the show do know the fact that their customer satisfaction and reputation makes them either fly or die. If it is a die, the death is not quick and gracious, it is slow and agonizing.
All of them do not know yet that we provide retail businesses with a solution that turns customer service and customer satisfaction into measurable ratio, into a key performance indicator - as it always should have been. It is a combination of an award-winning, self standing customer satisfaction smiley meter and an intelligent, state of the art - cloud based reporting system.
Leading European retailers like Carrefour, Delhaize, Dixons Retail and many more uses HappyOrNot as a standard daily tool. We have recently started an office in USA and many retailers in here are already in the trial phase with our service - with outstanding results!
How do we do that? By making the feedback easy and quick enough for the busy shopper. Shopper answers the most important question by pressing the smiley button - whether. By technically NOT compromising things that would make it harder for the retail businesses to start to use our service. By realizing that everyone in the client organisation makes the results and success (not just top management) and providing the motivating and easy to understand presentation of the results continuously.
Is it just a nice gimmick? Well, go and ask our hundreds of client companies and their thousands of service locations and their staff that gets motivated to improve their customer experience and business each day by the help dozens of thousands of daily customer feedbacks!
Our mission is to get the people in the service location buy the concept as much as the top management does - it is the only way to get everyone on board and to get everyone committed to the common mission - to improve the service experience.
I´d like to welcome all the retailers in NRF to meet and greet our great USA team and to hear how to easily and quickly get the HappyOrNot trial started in your organisation."
HappyOrNot is currently being used by over 300 retail and service chain organizations across 26 countries. Our clients include Dixon's Retail, Sodexo, Country Fair, HEB Grocery Company, Heathrow Airport, Finnair, Carrefour, SNCF, GE Healthcare, Ochsner Health System and several other international and global industry leaders.Please visit www.happy-or-