PRLog (Press Release)
Australia's largest domestic and international airline
- Dec. 13, 2013 - CAPE TOWN, South Africa --
Mindpearl is proud to announce a new outsourcing partnership with Qantas, Australia's largest domestic and international airline. Mindpearl will be supporting Qantas from Cape Town, South Africa. South Africa has become the location of choice for many of the world’s leading brands, receiving global recognition as the Offshoring Destination of the Year at the National and European Outsourcing Association awards for 2012 and 2013 respectively. Mindpearl has been operating from this attractive, accessible and cost effective location since 2001.
Mindpearl will handle correspondence and calls for Qantas’ European market in English, German, French and Italian.
“Mindpearl is proud to be partnering withone of the strongest brands in Australia. Since our earliest discussions we felt a strong affiliation with Qantas. Both Qantas and Mindpearl’s service offerings are focused on providing an exceptional customer experience. This common customer focus creates the ideal platform to commence a successful outsourcing partnership.”
Fiona Meijer-Innes, General Manager, Mindpearl, Cape Town.About Qantas:
Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest domestic and international airline. Registered originally as the Queensland and Northern Territory Aerial Services Limited (QANTAS), Qantas is widely regarded as one of the world's leading long distance airlines and one of the strongest brands in Australia. Qantas offers services across a network spanning more than 200 destinations in over 50 countries, including Australia and those served by codeshare partner airlines. Qantas is a founding member of the oneworld alliance.About Mindpearl:
Mindpearl is a BPO specialist focusing on international, high quality contact centre operations. Mindpearl was recently recognised as the ‘Outsourcing Contact Centre Provider of the Year 2013’ at the National Outsourcing Association (NOA) Awards in the UK. Mindpearl’
s management are the majority shareholders in the business, which allows clients a direct route to the top level stakeholders. With an emphasis on inbound customer support, through multiple communication channels encompassing phone, e-mail, web chat and social media, Mindpearl supports global brands in the aviation, leisure, telecommunications, retail and weight management industries. Mindpearl have a reputation for ‘spin on a dime’ flexibility and will challenge convention, improve your service offering and deliver a superior customer experience. Our success lies in our ability to offer cost effective, tailor made, intimate solutions focused on innovation, quality, and value-add. With our highly skilled, motivated multilingual workforce and our strategically located ‘Follow the Sun’ locations, in Brisbane, Barcelona, Cape Town and Suva, Fiji, we have the know-how, experience and resources to maximise your business performance and profitability – so why not ‘Make the call’.Further information:
Mindpearl’s Sales & Marketing Department
Phone: +41 (0) 21 440 6707