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Follow on Google News | Increased Productivity, the real business case for Gamification, says Sunrise SoftwareMotivating staff key to attracting and retaining the ‘Facebook generation’
By: PR Artistry Neil Penny explains; “Many workers start their careers in a Service Desk, Customer Support Desk or Call Centre, making these ideal places to harness gamification. Not only does the more modern style of working appeal to younger staff, but also helps to keep staff motivated and therefore more productive.” In the article Penny lists the top six business benefits that organisations can expect from Gamification: Cost Effective – points, leaderboards and recognition amongst peers cost a lot less than expensive incentives, and are more effective at increasing productivity. Continual Employee Engagement – staff can compete within teams, against each other or with themselves, aiming to beat their colleagues and peers. New games, goals, and quests can be devised to keep things interesting. Improves Knowledge – with clever design, gamification can encourage staff to read more, skill-up, and help to train themselves. At a very basic level, processes for entry level staff can be scripted, making it quicker to get new staff up and running. Business Goals – gamification can help ensure that everyone is working towards corporate goals. By engaging with their staff, organisations are far more likely to achieve their stated business goals. Location Inclusive – employees can be based in any location and still take part, helping the team building process. Motivating and Retaining Staff – improved recognition helps to motivate and retain staff as they feel more appreciated. Penny concludes; “In a business world where many organisations are looking to do more with less, staff productivity is crucial. Anything that increases motivation and reduces employee turnover will improve productivity, leading to the twin benefits of raising customer service and cutting the cost of recruitment. While it may sound like the latest overhyped technology, time will show that Gamification actually has a lot to offer. For a copy of the article ‘Productivity – the real reason for introducing Gamificiation to your organisation’ For more information on Sunrise Software, its products, services and customers, please visit www.sunrisesoftware.com -ends- NOTES TO EDITORS About Sunrise Software Established in 1994, Sunrise (http://www.sunrisesoftware.co.uk/ Available as either on-premise or Software as a Service (SaaS) Sostenuto, Sunrise’s flagship product is totally web-based which harnesses modern technology with inbuilt resilience. Sostenuto is a comprehensive software tool which offers a high degree of flexibility, allowing organisations to change or introduce new processes through simple configuration. There are three different variants to address different business requirements: Sostenuto ITSM (http://sunrisesoftware.co.uk/ Sostenuto CSM (http://sunrisesoftware.co.uk/ Sostenuto BPM (http://sunrisesoftware.co.uk/ Sostenuto HR Case Management, for HR support Many organisations use Sostenuto across the UK, with high profile users including Anglian Water, the NHS, Rugby Football Union, University of Greenwich, Muller Dairy and many more. For more information please visit: Editors Contacts Carly Nessmann Andreina West Marketing Manager PR Artistry 020 8391 9000 01491 639500 cnessmann@sunrisesoftware.com Andreina@ End
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