The annual report, compiled by IDG Connect Editorial Director Martin Veitch, presents the best privately-held technology businesses based on criteria such as good management, a strong story, enthusiastic customers, a vibrant developer/partner community, strong funding from reputable companies, sales growth, positive views of experts in the field, market opportunity and competitive differentiation.
Aiming to provide IT decision makers with new and interesting options among pre-IPO companies, the report recognises NewVoiceMedia for successfully replacing expensive, clunky phone systems with smarter, more flexible true cloud technology that enables agents to effectively identify callers and route calls. It also credits the vendor for securing over $61m in funding, acknowledging that the company has the opportunity to ‘make a big mark in the space’.
NewVoiceMedia is growing at more than twice the rate of the rapidly expanding cloud contact centre market and now serves thousands of agents in 40 countries on five continents, including Parcelforce, QlikView, PhotoBox, DPD and Topcon Positioning Systems. The company’s ContactWorld solution integrates seamlessly with Salesforce, enabling businesses of all sizes to deliver a personalised and unique customer experience and drive a more effective sales and marketing team.
Jonathan Gale, CEO of NewVoiceMedia, comments, “We are thrilled to have been recognised by IDG Connect as one of the best privately-held technology business. The contact centre industry is in an incredibly exciting phase as it rapidly adopts cloud technologies and we pride ourselves on the hard work, dedication and innovation it has taken to develop our market-leading cloud contact centre solutions”.
IDG Connect, a division of International Data Group (IDG) is the world’s largest technology media company, producing, publishing and distributing local IT and business information on behalf on a global client base.
For more information about NewVoiceMedia, please visit www.newvoicemedia.com.