Reports arrive on the NeatStreets servers where they are automatically relayed to relevant authorities as repair requests. NeatStreets internally uses 10,000 layered geo-polygons to identify the responsible organisation. Organisations in return, are given the ability to keep reporters informed of progress, thus providing status-tracking information back to the apps themselves.
The latest feature to be added to the platform that underpins NeatStreets, ("the IviewU Technology Platform" or "IviewU"), uses a feedback mechanism to measure the 'time-to-repair' of reported defects and in return automatically announce praise on popular social media platforms such as Facebook and Twitter when repairs are completed by authorities.The announcements change according to an organisation's response-time and thus becomes a positive measure of efficiency.
Only the originating reporter, the relevant authority, or the NeatStreets moderating team can determine if a repair has been completed and thus closeout a report.
For example, if the time between a report being created and the report being closed is over 10 days, the announcement would read:
"Thanks to <relevant organisation> for their action on Hazard in <location>"
Alternatively, if the time between creation and closure is 3 days, the announcement would read:
"Thanks to <relevant organisation> for their very prompt, 3-day, action on Footpath in <location>"
IviewU also offers a platform-API to Asset/CRM/GIS system vendors to integrate the service with management systems which are used by authorities all over the world.
The platform is gaining attention across the globe with interest from Europe and the Middle East and arguably continues to be the most advanced crowd-sourced defect reporting service in the southern-hemisphere.
Visit: http://www.neatstreets.com.au to observe the live stream of national reports arriving into the service.