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NeatStreets uses Social Media to Praise the Efficiency of Organisations that fix Defects

The NeatStreets platform now integrates with popular social media services Facebook and Twitter (with Instagram integration on the way), to automatically announce praise to organisations that perform repairs to public defects. The automated announcements take into account the time-to-closure, the location, and usually contain images of the original defects, thus creating a 'positive-buzz' about the efficiency of organisations.


Typical NeatStreets Report Notification Workflow to Local Councils
Typical NeatStreets Report Notification Workflow to Local Councils
PRLog (Press Release) - Dec. 9, 2013 - ST KILDA, Australia -- Since the launch of NeatStreets as a civic-service in February 2010, citizens have been using the free apps, (for iOS, Android and WindowsPhone) to quickly prepare geo-located reports of public defects, by taking photos, writing a comment and selecting a topic (E.g. Pothole, Graffiti/Tagging, Hazard) before submission.

Reports arrive on the NeatStreets servers where they are automatically relayed to relevant authorities as repair requests. NeatStreets internally uses 10,000 layered geo-polygons to identify the responsible organisation. Organisations in return, are given the ability to keep reporters informed of progress, thus providing status-tracking information back to the apps themselves.

The latest feature to be added to the platform that underpins NeatStreets, ("the IviewU Technology Platform" or "IviewU"), uses a feedback mechanism to measure the 'time-to-repair' of reported defects and in return automatically announce praise on popular social media platforms such as Facebook and Twitter when repairs are completed by authorities.The announcements change according to an organisation's response-time and thus becomes a positive measure of efficiency.

Only the originating reporter, the relevant authority, or the NeatStreets moderating team can determine if a repair has been completed and thus closeout a report.

For example, if the time between a report being created and the report being closed is over 10 days, the announcement would read:

"Thanks to <relevant organisation> for their action on Hazard in <location>"

Alternatively, if the time between creation and closure is 3 days, the announcement would read:

"Thanks to <relevant organisation> for their very prompt, 3-day, action on Footpath in <location>"

IviewU also offers a platform-API to Asset/CRM/GIS system vendors to integrate the service with management systems which are used by authorities all over the world.

The platform is gaining attention across the globe with interest from Europe and the Middle East and arguably continues to be the most advanced crowd-sourced defect reporting service in the southern-hemisphere.

Visit: http://www.neatstreets.com.au to observe the live stream of national reports arriving into the service.

Visit: https://www.facebook.com/NeatStreets to see the live announcements of report closures 'as they happen'.

Neil Kuruppu
+61 405 357614


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Source:PepperStack Pty Ltd
City/Town:St Kilda - Victoria - Australia
Industry:Environment, Lifestyle, Software
Tags:mobile, cloud, geo, social media, api, crowd, ecosystem, platform
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