4 Top Low Rate VoIP Features Your Small Business Needs

CARSON CITY, Nev. - Dec. 5, 2013 - PRLog -- Small businesses confine themselves to basic features like voice mail, call forwarding etc. However, advanced low rate VoIP (http://www.voip-routes.com/index.php/en/low-rate-voip) features can benefit your business and make it look more solid and reliable in the eyes of your partners, customers, vendors, etc. Let`s take a look at this sophisticated features.

Auto Attendant

Auto attendant is a very useful extension of voice mail which can answer incoming calls, rout them to corresponding departments, as well as to play prerecorded messages or music to callers on hold. The customer can choose the route to call billing or sales departments, etc. In a small company all these functions may be performed by one department or even one person. But using this extension will help to appear in the eyes of customers as a big company with a large number of employees.

FMFM

This abbreviation is for another popular feature «Find me, Follow me». It allows employees to receive calls not only sitting at their desks but from home, on the road or wherever they are. The system can be configured in such a way, that when somebody is calling the employee, first the phone on the desk rings, then his home or mobile phone until the system locates him. The employee can define the phone number of the place where he will be, and the calls he receives will be routed there.

This feature helps employees to enjoy greater flexibility and be sure that customers will end up speaking with the person they are calling instead of voice mail. FMFM has a number of other useful features such as advanced forwarding or call hunting.

Presence

Being an extension of mentioned above FMFM the Presence feature doesn`t set up locations of employees but tracks them down. For instance, it can distinguish that an employee logged into his e-mail account in the sales department or checked voice mail messages from a phone at accounting department, i.e. identify his location. This extension can be used for creation rules of handling incoming calls depending on the location of the user. For instance, you can configure the extension in such a way that the mobile phone won`t ring if the employee is in the CEO`s office.

Conferencing

Low rate VoIP technology supports audio and video conferencing. This feature allows persons from different locations to participate in a video or audio conference speak at a normal volume and listen to other participants as if they are near them.

With the advent of VoIP technology small businesses with limited budget got an opportunity to compete with bigger ones by using advanced features of Voice over IP technology and offering the customers sophisticated experience once associated with only big enterprises.