Mindpearl Fiji begins new partnership with Australian Travel Group

BRISBANE, Australia - Dec. 4, 2013 - PRLog -- Mindpearl Fiji is proud to announce a new partnership with a major Australian Travel Group which is one of the largest independent travel groups in Australasia today.

The team in Suva will use state of the art ticketing systems to ensure 24 hour ticket turnaround times for the travel group.  Services include an on call after hour service and issuing tickets for the Australian travel industry including travel agents throughout Australia.

Mindpearl Fiji's General Manager, Mark Mahoney, 'We are thrilled about our new partnership with another travel provider and look forward to a long relationship.  Partnering with another global travel provider reaffirms our expertise in the travel and airline sectors.  The friendly nature of the Fijian staff here are so welcoming which is a perfect fit for the contact centre environment and they thrive working with international brands.  We are looking forward to further growth and already 2014 looks like an exciting year ahead for our Fiji centre.'

In 2009 Mindpearl opened the contact centre in Suva, the capital of the Fiji Islands.  Mindpearl Fiji services all major English speaking markets for 12 international clients across multiple industry sectors including; airline, telecommunications, travel, retail, finance and weight management/health industries.

In October, Fiji was a finalist for the National Outsourcing Association (NOA) Awards 2013 Offshoring Destination of the Year in the UK, validating Mindpearl's decision to set up a centre here to be a successful player in the rapidly growing BPO industry.

About Mindpearl:
Mindpearl is a BPO specialist focusing on international, high quality contact centre operations. Mindpearl was recently recognised as the ‘Outsourcing Contact Centre Provider of the Year 2013’ at the National Outsourcing Association (NOA) Awards in the UK. Mindpearl’s management are the majority shareholders in the business, which allows clients a direct route to the top level stakeholders. With an emphasis on inbound customer support, through multiple communication channels encompassing phone, e-mail, web chat and social media, Mindpearl supports global brands in the aviation, leisure, telecommunications, retail and weight management industries.

Mindpearl have a reputation for ‘spin on a dime’ flexibility and will challenge convention, improve your service offering and deliver a superior customer experience. Our success lies in our ability to offer cost effective, tailor made, intimate solutions focused on innovation, quality, and value-add. With our highly skilled, motivated multilingual workforce and our strategically located ‘Follow the Sun’ locations, in Brisbane, Barcelona, Cape Town and Suva, Fiji, we have the know-how, experience and resources to maximise your business performance and profitability – so why not ‘Make the call’.

Further information:
Jodie Feltham
Mindpearl’s Sales & Marketing Department
Phone: +61 (7) 3329 6917
Email: jodie.feltham@mindpearl.com
Website: www.mindpearl.com