HappyOrNot Ltd. announces new reseller Push My Button

Dec. 4, 2013 - PRLog -- HappyOrNot meter is a customer “feedback device” whereby customers can evaluate their service experience at any retail or service provider simply by pressing smiley buttons. It collects customer responses and records satisfaction levels, and contains an intelligent reporting service that ensures scheduled reporting to desired organizational units.

An ongoing concern of retailers and service providers is the push to improve customer loyalty; however, with traditional methods it is very difficult to gain direct feedback on service quality and shopping experience. With HappyOrNot point-of-experience devices, on average, 15-20% of consumers give feedback on a daily basis, with percentages reaching as high as 80%. Using the HappyOrNot tool is a way to show care of customers and their opinions, while also boosting employee and team spirit by helping companies to ensure that the service promise is fulfilled.

"HappyOrNot is a turnkey solution for retail and service chain organizations for monitoring and improving customer satisfaction. The solution ensures that clients can develop their customer-facing services, optimally train staff and even craft relevant staff incentive programs," tells Sales Director, Arvi Väänänen.

“While traveling, I completed customs and after a bad experience and without thinking, hit the red button on the HappyOrNot device and moved on,” Steve Foster, co-founder of Push My Button, recants his first encounter with HappyOrNot. “Later, my children were playing in the soft play area and I noticed another device. It was at this moment that I realised the simplicity of the device and how easy it was for me to give feedback without even thinking about it. I subsequently hit the green face, took a photo, and the rest is history. I am now co-founder of Push My Button, an official reseller of HappyOrNot services”.

About Push My Button

Push my Button is based in Auckland and founded by two customer service specialists. Push My Button is focused on leveling the playing field between online and on-premise establishments by enabling clients to gain additional insights regarding their customer’s engagement that have previously not been easily achieved through traditional methods.

Push My Button’s experience with retailers in New Zealand and Australia in the past brought heightened attention the disadvantage traditional brick and mortar stores have in customer interaction as compared to online retailers. This was what prompted the creation of the company and its goal of improving customer service factors for clients with the HappyOrNot service.

About HappyOrNot

HappyOrNot is currently being used by over 300 retail and service chain organizations across 26 countries. Our clients include Dixon's Retail, Sodexo, Country Fair, HEB Grocery Company, Heathrow Airport, Finnair, Carrefour, SNCF, GE Healthcare, Ochsner Health System and several other international and global industry leaders.Please visit www.happy-or-not.com for more details.

For more information, please contact Push My Button by email: steve@pushmybutton.co.nz, by phone: +64 (22) 0645845, or by visiting the website at www.pushmybutton.co.nz