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Drishti-Soft Solutions Pvt Ltd Logo

AMEYO offers superior customer service experience using Skype Connect

With Skype Connect, AMEYO enables customers and contact centers to gain with full-featured support

FOR IMMEDIATE RELEASE

 
PRLog (Press Release) - Dec. 3, 2013 - GURGAON, India -- Gurgaon, 3 December 2013: Drishti, a leadingContact Center Solutions provider, enables easy integration with Skype Connect to deliver greater satisfaction to the customers, with ease. Skype’s text, voice, and video make it simple to connect with people with a simple click. Customers can connect to enterprises conveniently. In AMEYO, Skype Connect which is enabled on SIP (Session Initiation Protocol), complements the existing telephone services and helps businesses save on communication costs.

Skype is the largest international VOIP communication service. Businesses can make great value Skype calls and receive calls from their customers using agents’ desk phones. The AMEYO solution helps enterprises set up SIP profiles to receive calls from mobiles and landlines. Businesses then implement Skype buttons on websites and e-mails so customers with Skype can call in. One of the best features of Connect is that it helps you maintain low calling costs.

Sachin Bhatia, Vice President, Business Development at Drishti-Soft said, "The aim was to make communications effortless for the customer and the business. While customers are browsing websites, they can connect to an agent instantly through a click of the Skype icon. AMEYO has an easy-to-use interface that enables Skype interactions which makes it easy for agents to call customers. It’s a great tool to bring customer friendly enterprises closer to their customers at lower costs."

AMEYO integrates with Skype Connect effortlessly and becomes a very useful tool for servicing customers. The tool logs all the customer interactions and treats them like regular calls. Contact centers benefit with a low-cost solution which brings customers and businesses closer on a globally available communication platform.

About Skype

Founded in 2003 and headquartered in Luxembourg, Skype is a division of Microsoft Corp. Skype brings innovative technology to friends, family, and colleagues everywhere. Its possibilities enable people to connect in ways that transform and enhance their lives. Skype is the largest international VOIP communication service.

About AMEYO

AMEYO is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, CTI, CRM, IVR, Predictive Dialer, Voice Logger, Multimedia Communication, Social Media Helpdesk, Unified Presence, Sales Management, Customer Care, Real-time Analytics and Reporting. The SOA and MDA-based platform allows easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements. AMEYO has been heralded for its innovative capabilities and has won numerous awards over the years, most recently being awarded the 2013 TMC Labs Innovation Award and Deloitte Technology Fast50 India 2013.

About Drishti

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in India, SAARC, Middle East, Africa, and Asia–Pacific. Drishti's customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.

Contact
Drishti-Soft Solutions Pvt Ltd
+911244771000
***@drishti-soft.com

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Contact Email:
***@drishti-soft.com Email Verified
Source:Drishti-Soft Solutions Pvt Ltd
City/Town:Gurgaon - Haryana - India
Industry:Software
Tags:call center software, voice logger, ivr system, predictive dialer
Shortcut:prlog.org/12250691
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