Technology Integration with CRM LeadsRain allows customers to take advantage of a cloud based Con

WILMINGTON, Del. - Nov. 25, 2013 - PRLog -- Contact center capabilities integrated input and output to the system of cloud-based CRM offers enhanced computer telephony integration (CTI). Safe and easy to use solution drives costs and increase productivity.

LeadsRain, the leader in call centers to the cloud - based hosted on Amazon Web Services (AWS), today announced the integration of its solve center software contact with the eyes, and relationship management (CRM) customers leading company in the market that enable customer engagement effective enterprise-wide . Integration of new and called CRM, allows for integration between the eyes and applications for call centers inbound and outbound and blended LeadsRain for.

By taking advantage of this integration, joint customers will achieve:

* A 360-degree view of each voice, chat, text and interactions and social media via the call center within sight

* PCI compliance by eliminating the need to store customer credit card information in the eyes or in the contact the LeadsRain center platform

* An increase in the productivity of sales reps and customer service representatives since there is no need to enter duplicate information on different screens and different systems

* Cost savings through the integration of telephone and customer relationship management systems

"This partnership will bring the benefits of cloud-based contact center system is safe and highly available to customers eyes. Said Jay Smith, CEO of LeadsRain integration of off -the-shelf between the eyes and LeadsRain means customers do not have to risk the uncertainty of the software development projects complex." "They can be confident that the two systems will work together seamlessly."

"I committed my eyes for enabling effective customer engagement for all customers," said Lorna Heynike, senior vice president of marketing in my eyes. "Our partnership with LeadsRain will provide customers with a 360-degree view of the communication between the customer throughout the enterprise and treats including applications call center. Facing professional’s customer can quickly understand associated with each activity customers across channels from one point of view and to avoid surprises and engage on proactively with their customers, and to speak with one voice throughout the organization."

About LeadsRain

LeadsRain, headquartered in Rockville, MD, and offers a full range of cloud -based customer interaction channels inbound and outbound: such as voice, chat, and social media, Kew merger with relationship management (CRM) programs existing customers. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel have been selected by customers. With cloud contact center to LeadsRain, and companies have more accurate information in a timely manner about the possibility of their own or customer and they can more effectively respond to communications, ensure customer satisfaction with better service, and drive toward the value of life is greater than each account , the client or client.

For more information, please call 1 855-477-6767 or info (at) LeadsRain (dot) com. You can visit LeadsRain on the Internet at the following address: http://www.LeadsRain.com. You can also connect with us on Twitter or Facebook.