Hotel Guests Feel More Comfortable with a Hotel Reservation System in Their Own Language

LONDON - Nov. 22, 2013 - PRLog -- In hospitality business, it is all about serving guests and achieving customer satisfaction. With all the online booking platforms that provide customer reviews along with booking opportunities, it is crucial to keep hotel guests happy and build their confidence and loyalty. The interaction between the accommodation facility and the clients starts with the reservation process and there are several things that are of great importance for that first contact.
Besides instant confirmation, possibility to book online, mobile optimisation etc., availability of different languages is a great tool to attract customers and encourage them to book a room with your hotel. Many bookers are more likely to engage with your property among others because you provided your information, booking engine and documents in a language they understand better than English, for example.

Clock PMS, the cloud based hotel management system by Clock Software, was recently empowered with a web reservation system for the customer property’s website. The system offers a very simple booking process in three quick steps. It is also extremely easy to integrate with the website by adding a single link to the code. But one of its main advantages is the possibility to customize it and provide as many languages as you wish.
Sometimes, it is hard to find professional software in your native language. And while the hotel employees usually speak at least one foreign language and can work with a software, e.g. in English, hotel guests might prefer to book their room or receive their invoice in another language.
The developers of Clock PMS have observed this important matter and designed the hotel software to provide a translation option for the web reservation system, as well as for some documents like the confirmation letter or the invoice. In this way, the communication with the guests happens in their own language which makes them more confident in choosing the particular accommodation. People feel more comfortable when they are sure that they have understood the room description and the conditions to confirm and guarantee a reservation. The hotel management system is available in 5 languages, allowing the addition of unlimited number of translations.

The good thing about Clock PMS is that hoteliers can write the text for all client-end documents and displays by themselves, instead of relying on an automated translator to do this. In this way they can control the content that their clients see, customize their greeting and Calls To Action and use this channel of communication in the best possible way. An opportunity that advanced hoteliers should not underestimate.

About Clock Software
Clock Software has been developing hospitality management systems since 1996. The company focuses on the improvement of hotel operations and guest service through advanced software features. The people at Clock Software work hard to deliver affordable professional hotel management software to the modern hoteliers.

Find more information about Clock PMS at http://www.clock-hotel-software.com/software/clock-pms (http://www.clock-hotel-software.com/software/clock-sky)

Visit Clock Software website to see other products and upcoming projects:  http://www.clock-hotel-software.com (http://www.clock-hotel-software.com/software/clock-sky)