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Follow on Google News | Dependable Auto Shippers Talks Business Transformation Technology at Dreamforce 2013Implementing cloud based architecture improves productivity and service
Tim Higgins, executive vice president at DAS, will join 2lemetry for a breakout session titled ‘IoT and Salesforce - Driving Business Transformation Together’. The session is slated for Wednesday, Nov. 20 from 4:30 – 5:30 p.m. Pacific Time at the San Francisco Marriott Marquis in Salons 13, 14 and 15 of the Yerba Buena Ballroom. Additionally, you can visit DAS at the 2lemetry convention booth - number DZ#13 within the floor map, located in the heart of the Developer Zone. “This enterprise system overhaul, utilizing 2lemetry and Salesforce.com technology, will ultimately give DAS the ability to improve business operations and be significantly more customer-focused,” In recent years, as DAS was approaching what will be its 60th anniversary in 2014, company executives were reevaluating certain business processes to see how they could overhaul their current technology to improve operations. In early 2013, Higgins, who oversees all operations for the company, wanted to implement specific technology to provide actionable accountability in the company’s shipping and tracking process. Higgins joined forces with 2lemetry to build a cloud-based, Salesforce.com- “With our legacy management system, we could document the vehicle shipping status, but it didn’t provide an environment where we could be actionable and productive in how we actually manage the status of each vehicle,” added Higgins. “This new dashboard allows the team to spend 100 percent of their time on the phone with customers, instead of manually tracking the status of service providers via phone and email, giving us the ability to be more customer-centric.” DAS plans to continue adding technology tools to improve different aspects of its shipping operations and customer communications in the coming months. For more details on the DAS project, view the video case study via 2lemetry’s website here: http://vimeo.com/ About Dependable Auto Shippers Founded in 1954, Dallas-based Dependable Auto Shippers (http://www.dasautoshippers.com/ End
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